Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dhanveer Kaur

Ayr

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

5
5
years of professional experience

Work History

Dispatcher

J D TRANS INC
05.2021 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with customers to provide delivery updates and resolution.
  • Received new orders, prepared documentation, and assigned personnel.
  • Tracked and monitored vehicle performance and maintenance.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Utilized customer feedback to improve customer service.

Recruiter

ABL Employment
01.2020 - 05.2021
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Developed and implemented plans to improve recruitment process.
  • Operated and maintained applicant tracking and candidate management systems.

Collections Agent

Lendcare
10.2018 - 12.2019
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Investigated accounts with balance errors using accounting software.

Education

High School Diploma -

Mohawk College of Applied Arts And Technology
Hamilton, ON
08.2020

Skills

  • Data Entry
  • Service Coordination
  • Work Order Management
  • Customer Relations
  • Schedule Management
  • Dispatch Coordination
  • Schedule Coordination
  • Service Planning
  • Customer Relationship Management
  • Prioritizing Calls
  • Communication Equipment Operation
  • Dispatch Software
  • Time Management

Timeline

Dispatcher

J D TRANS INC
05.2021 - Current

Recruiter

ABL Employment
01.2020 - 05.2021

Collections Agent

Lendcare
10.2018 - 12.2019

High School Diploma -

Mohawk College of Applied Arts And Technology

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Dhanveer Kaur