Dhanush Hari
Surrey,BC
Summary
Customer-centric professional with over 4 years of experience in the IT Services / Customer Service Industry. Currently, postgraduate MBA student with a proven record of working effectively unsupervised, quick in mastering new skills, and highly motivated with a desire to take on new challenges.
Overview
5
5
years of professional experience
Work History
Associate IT Consultant
ITC Infotech India Ltd
Bangalore, Karnataka
01.2020 - 04.2023
- As the designated Single Point of Contact (SPOC) for Microsoft CRM, I contributed to a significant increase in sales team efficiency and effectiveness leading to a 25% increase in user adoption and overall system utilization
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support
- Provided technical support to recruiters, recruitment managers, and sales leaders with an overall CSAT score of 95%.
Project Trainee
ITC Infotech India Ltd
Bangalore, Karnataka
12.2018 - 01.2020
- Mastered full-cycle recruitment within an Applicant Tracking System, exceeding deadlines, and enhancing inter-team relations
- Pioneered efficiency-boosting methods, aided in admin duties during staffing gaps, and crafted tailored reports for ITC INFOTECH's leaders
- Provided technical support to recruiters with a CSAT score of 90%.
Store Associate
Food City
Bangalore, Karnataka
05.2018 - 12.2018
- Assisted an average of 50 customers daily, addressing inquiries and resolving issues promptly
- Led a team in regular deep-cleaning initiatives, enhancing the store's overall appearance and hygiene
- Conducted weekly inventory counts, maintaining accurate stock levels, and preventing stockouts
- Assisted coworkers during peak hours, reducing customer wait times by 25% and improving overall customer satisfaction.
Education
Master of Business Administration -
University Canada West
09.2025
Bachelor of Science -
MVJCE
05.2018
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft Dynamics 365, and SQL
- Cash Handling
- Great attention to detail and accuracy
- Customer Experience
- Proven experience with multitasking and managing time effectively
- Adaptability
- Application Support
Timeline
Associate IT Consultant
ITC Infotech India Ltd
01.2020 - 04.2023
Project Trainee
ITC Infotech India Ltd
12.2018 - 01.2020
Store Associate
Food City
05.2018 - 12.2018
Master of Business Administration -
University Canada West
Bachelor of Science -
MVJCE
Interests
I love finding creative or innovative solutions to problems, Physical fitness, building or fixing items (DIY Projects), providing a delightful customer experience, and always prefer to keep everything organized around me.
Availability
Monday to Sunday - Anytime
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