Dhanraj Chevli
Toronto,ON
Summary
Goal-Oriented and dedicated professional with 5+ years experience in business development and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with passion for developing relationships and growing businesses.
Overview
7
7
years of professional experience
Work History
Resolution Support Specialist
Ontario Motor Vehicle Industry Council (OMVIC)
2023.03 - Current
- Resolving consumer inquiries by addressing complaints and concerns related to automotive transactions, ensuring compliance with regulations, and achieving satisfactory resolutions.
- Investigating complaints lodged against automotive dealerships or salespeople, gathering pertinent information, and facilitating resolution through mediation or other appropriate means.
- Ensured regulatory compliance by conducting audits and inspections of automotive dealerships, and taking necessary actions in cases of non-compliance with OMVIC regulations and guidelines.
- Providing guidance and assistance to consumers regarding their rights and responsibilities in automotive transactions, including contract disputes, warranty issues, and misrepresentation claims.
- Maintaining detailed documentation of consumer complaints, resolutions, and regulatory actions taken, and preparing reports for internal and external stakeholders.
- Collaborating with other departments within OMVIC, such as Compliance and Enforcement, Legal, and Licensing, to ensure a coordinated approach to resolving consumer issues and enforcing regulations.
- Identified opportunities for process improvement within the resolution support function, and proposed and implemented enhancements to streamline procedures and enhance customer satisfaction.
- Conducted training sessions and developed educational materials for automotive dealerships and salespeople on OMVIC regulations and consumer protection measures, aiming to prevent future complaints and disputes.
Fleet Manager
Steer Ev
2022.06 - 2023.03
- Managing records, operation and maintenance of fleet vehicles, with over 100 electric cars coasting over 7 Million.
- Maintaining accurate driver information for delivery scheduling.
- Maintain financial records and invoices from car detail shops and service centre for smooth account receivable and payable transactions.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Coordinating with sales team for punctual car deliveries to members and customers.
- Trained drivers with a to do checklist before each delivery to improve company standards and customer satisfaction.
- Developing and implementing training modules for vehicles and equipment use and care.
- Maintaining a healthy relationship with local car detailers and repair shops to get the best deals and reduce expenses.
Client Success Specialist
Facedrive
2020.09 - 2022.05
- Developing and maintaining relationship with over 200 merchants in online food delivery industry.
- To keep track on merchants KPI, to develop marketing and promotional campaigns to increase clients sales and orders on our platform.
- Reached out to merchants regularly to check on needs and addressing their queries.
- Effective liaison with sales, marketing and accounting departments through tools such as Slack and Salesforce to develop solutions and accomplish shared objectives.
- To overlook graphic designs and daily push notifications for merchants enhancing customer traffic to their restaurant.
- Reduced food order cost by over 60% for customers by getting subsidy from merchants.
Hotel Night Auditor
Crowne Plaza
2019.09 - 2020.09
- Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times for 528-room hotel
- Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies
- Booked guest reservations and kept guest ledger organized
- Taking delayed airline passenger room bookings from Travelliance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Front Desk Supervisor
Travelodge
2017.05 - 2019.08
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Provide training to new front desk agents hired
- Manage the booking and billing of guest reservations, check guests in and out of their rooms, review daily reports, maintain cash drawer, handle all guests complaints
- Reply to guest reviews online on company website as well other third-party booking website
- Conduct routine room inspection to determine brand standard maintained
- Regulated pricing, inventory count and supply during shift hours.
Education
Hospitality – Hotel Operations Management
Centennial College
Toronto, ONBusiness Administration
Centennial College
Toronto, ONSkills
- Upselling Products and Services
- CRM Software
- Opera POS System
- Business Development
- Promoting Brand and Company Identity
- Customer Account Management
- Clutch Software
- Customer Relationship Management
- Training and coaching
Languages
English
Hindi
Gujarati
Timeline
Resolution Support Specialist
Ontario Motor Vehicle Industry Council (OMVIC)
2023.03 - Current
Fleet Manager
Steer Ev
2022.06 - 2023.03
Client Success Specialist
Facedrive
2020.09 - 2022.05
Hotel Night Auditor
Crowne Plaza
2019.09 - 2020.09
Front Desk Supervisor
Travelodge
2017.05 - 2019.08
Hospitality – Hotel Operations Management
Centennial College
Business Administration
Centennial College
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