Dhanna Gutierrez
Calgary,Canada
Summary
To obtain a challenging position that will utilize my basic skills and to also grow within the dynamic of workplace by pushing myself beyond my limitation.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
FTG Foods Canada Ltd
Calgary, Alberta
10.2025 - Current
- Perform clerical duties such as copying, faxing, emailing, etc.
- Sort and organize incoming and outgoing mail/ email on daily basis
- Prepared administrative records such as filling systems
- Communicated with clients regarding outstanding invoices and payment terms.
- Processed vendor payments accurately and efficiently.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
- Processed invoices and expense reports for timely vendor payments.
- Processed invoices using accounting software for timely payments.
- Developed reports on inventory trends for management review.
Supervisor
SHOPPERS DRUG MART
Calgary, Canada
05.2024 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted training sessions for new employees on company procedures and policies.
- Proficient in cash handling and operating a variety of POS system.
- Assist customer in in-store checkout process
- Reconcile cash at the end of the day.
- Determine the deposit amount of the store to get it ready for collection by the bank
Front Desk Receptionist
US CONSULATE CALGARY
Calgary, Canada
02.2025 - 05.2025
- Answered incoming calls and redirect to the appropriate personnel.
- Managed schedules and appointments
- Provided administrative support
- Screen applicants and verify applicants' documentation to ensure it is complete and in the defined order, identify deficiencies, and inform the client.
- Receive applicant complaints and resolve the issue
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
General Manager
Papa Johns
Calgary, Canada
03.2021 - 09.2022
Education
Accounting and Payroll Administrator -
ABM College
Calgary, AB 12.2024 - 01/2026
Business Accounting Diploma -
Centennial College
Toronto, ONSkills
- Problem solving
- Verbal and written communication
- Time management
- Financial analysis
- Cash handling
- Customer service
- Data entry
- Quickbooks and Sage
- Accounting principles
- Accounts receivable
- Invoice processing
Timeline
Administrative Assistant
FTG Foods Canada Ltd
10.2025 - Current
Front Desk Receptionist
US CONSULATE CALGARY
02.2025 - 05.2025
Accounting and Payroll Administrator -
ABM College
12.2024 - 01/2026
Supervisor
SHOPPERS DRUG MART
05.2024 - Current
General Manager
Papa Johns
03.2021 - 09.2022
Business Accounting Diploma -
Centennial College