DHANLAXMI PATEL
Surrey,B.C.
Summary
Knowledgeable and dedicated customer service professional with extensive experience in administrative and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing report with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and result-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HGS (Rogers Retail Support Group) Remote
08.2023 - Current
- Answering large amount of incoming phone calls.
- Identify customer's need to achieve satisfaction
- provide accurate and valid information by using right methods and tools.
- Meet customer service call handling quotas
- Handle customer's complaints and suggest appropriate solution within time limits and follow up to ensure resolution.
- Keep records of customer's interaction and file document in prompt time.
- Follow communication procedures guidelines and policies.
Security Officer
Linq Security Inc.
11.2022 - 06.2023
- Greet visitor and guide direction where to proceed.
- Issue access badges.
- Modify and update badge information.
- Do investigation of assigned tasks by doing camera review and make its report.
- Performing Odour audit, Double swipe audit, Door audit, Badge inventory and Security devices inventory.
- Data entry work in Excel.
- Give training to new team members.
- Reporting Issues.
- Call 911 in case of emergency.
- Physical patrolling of facilities.
Security Officer
Fusion Security Inc.
01.2021 - 11.2022
Account Administrator
Mitul Tradelink Pvt. Ltd.
06.2018 - 01.2019
- Assist with submitting tax forms.
- Preparing and sending invoice
- Processing Bank Deposit
- Plan assign and review staff work
- Contact clients and send reminder to ensure timely payments
- Answer client’s enquiry by phone calls or by mail
- Arranging appointment schedule with client
- Maintaining Documentation work
- Send and receive quotation from vendor, Supplier and Customers.
Account Administrator
Shreerangam Packaging Pvt. Ltd.
06.2009 - 03.2018
Account Administrator
Krupal Trading Company
04.2005 - 05.2009
Education
Certificate Course - Library Clerk
Saskatchewan Polytechnic University
Saskatoon, SK02.2024
Master of Library And Information Science - Library And Information Science
Indira Gandhi National Open University
Delhi, India12.2005
Bachelor of Library and Information Science - Library And Information Science
Sardar Patel University
Vidyanagar, Gujarat04.2004
BBA - Business Administration
Dharam Singh Desai Institute of Management
Nadiad, Gujarat04.2002
Skills
- Proficient in computer programming including MS Word, Excel, PowerPoint
- Efficient typing speed of 50wpm
- Efficient in office administrative work
- Active Listening and Excellent Communication Skills
- Leadership and Teamwork Abilities
- Keen on Staying Updated with New Exposures
- Effective Problem Solving
- Strong Organizational Skills
- Efficient Time Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Full Professional
References
- Vinita Wadhwani (Customer Service Representative)
Hinduja Global Solution, +1 3063513043 , Viwa1991@gmail.com
- Sobhneek Kaur (Customer Service Representative)
Hinduja Global Solution, +1 9022206365
Certification
- Certificate of Achievement for completing three month Volunteer NewToBC Library Champion July 2023 from Canada.
- Certificate of completion of 9 week Digital Connect Program at UMOJA and PICS. In which have gained knowledge in Basic Computer Literacy, Networking and Professionalism from Canada
- Certificate of MS Office from India
- Certificate of Programming Language from India
- Certificate of Accounting Software from India.
Timeline
Customer Service Representative
HGS (Rogers Retail Support Group) Remote
08.2023 - Current
Security Officer
Linq Security Inc.
11.2022 - 06.2023
Security Officer
Fusion Security Inc.
01.2021 - 11.2022
Account Administrator
Mitul Tradelink Pvt. Ltd.
06.2018 - 01.2019
Account Administrator
Shreerangam Packaging Pvt. Ltd.
06.2009 - 03.2018
Account Administrator
Krupal Trading Company
04.2005 - 05.2009
Certificate Course - Library Clerk
Saskatchewan Polytechnic University
Master of Library And Information Science - Library And Information Science
Indira Gandhi National Open University
Bachelor of Library and Information Science - Library And Information Science
Sardar Patel University
BBA - Business Administration
Dharam Singh Desai Institute of Management
Similar Profiles
Sukhleen KaurSukhleen Kaur
RECRUITER at ROGERS/SHAW (HGS CANADA)RECRUITER at ROGERS/SHAW (HGS CANADA)
gabriel martinezgabriel martinez
Customer Service Representative at HGSCustomer Service Representative at HGS
Aaron MurrayAaron Murray
Retention Specialist at HGS - Hinduja Global Solutions (Shaw/Rogers)Retention Specialist at HGS - Hinduja Global Solutions (Shaw/Rogers)