Dhanisha Malvadia
Mumbai,India
Summary
A Qualified IT Professional with 6 years of experience as a ServiceNow Administrator/Developer. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering small to medium-scale Service Now implementations.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Gore Mutual Insurance Company
- Current
- Company Overview: Current Company
- Designing, developing, building, and customizing applications
- Administrating the workflows on the software, implementing new systems or add-ons
- Ensuring operational integrity of workflows and configurations
- Documenting, maintaining, and updating policies, procedures, and controls for the operations of the ServiceNow platform
- Creating, maintaining, and enhancing team dashboards, analytics, and reporting
- Resolving ServiceNow incidents and fulfilling routine service requests
- Monitoring ServiceNow enhancement work queue
- Current Company
- Engaged with client's team for requirements gathering and tool demo per release
- Driving CAB and TAB meeting with multiple clients for discussing the feasibility of the Change Request
- Involved in Instance Upgrade activities
- Handled CMDB management and Asset management
ServiceNow Developer
Tata Consultancy Services
08.2018 - 04.2022
- Performed all Admin activities on a MSP instance (more than 20 customers on one instance)
- Customized the forms and lists of Service Request, Change Request, and Incident Management tables
- Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
- Provided code maintenance and system upgrades to maximize performance
- Performed migration activities Dev to QA, QA to Prod
- Developed and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements, or error correction etc
- Developed integration with other systems using Inbound and Outbound RESTful Services and SOAP services
- Created script for automation of record producer creation to avoid manual work and bulk data creation with less time
- Resolved more than 200 Incidents, have great troubleshooting skills
Education
Bachelor's - Information Technology
Mumbai University
Post-Graduate Diploma -
Conestoga College
Kitchener, ONSkills
- Solutions deployment
- Scripting - JavaScript
- Integrations - REST and SOAP APIs
- Troubleshooting Skills
Certification
Certified ServiceNow System Administrator (CSA)
Timeline
ServiceNow Developer
Tata Consultancy Services
08.2018 - 04.2022
Post-Graduate Diploma -
Conestoga College
ServiceNow Developer
Gore Mutual Insurance Company
- Current
Bachelor's - Information Technology
Mumbai University
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