DHANISH KHANNA
toronto,Ontario
Summary
Accomplished in retail sales and strategy development, I boosted sales by 20% at Big Bazaar through expert customer engagement and product recommendations. Proficient in CRM software and POS systems, my approach enhances customer loyalty and achieves sales targets. My background includes significant contributions to team productivity and customer satisfaction at renowned companies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Hudson Bay
Toronto, Canada
08.2024 - 10.2024
- Delivered personalized customer service to a diverse clientele, consistently achieving 15% above monthly sales targets
- Trained new team members on product knowledge and sales techniques, contributing to a 10% increase in team productivity
- Managed inventory levels and coordinated with the supply chain team to ensure product availability
- Upsold and cross-sold products, enhancing customer satisfaction and driving repeat business
Sales Associate & Accountant
Rishi silk mills
Surat, India
05.2020 - 07.2024
- Provided high-quality customer service, resulting in a 95% customer satisfaction rate in surveys.
- Assisted in visual merchandising to highlight key promotions, increasing sales during peak seasons.
- Collaborated with the management team to implement sales strategies, achieving a 12% revenue growth.
- Utilized the company's CRM system to maintain customer data and personalize shopping experiences.
- Tracked sales performance metrics to identify trends in market place.
- Processed credit card transactions quickly and securely.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Collected payments and provided accurate change.
Retail Sales Executive
Big Bazaar
New Delhi, India
01.2018 - 12.2019
- Generated a 20% increase in sales by recommending complementary products and services
- Built strong relationships with customers by understanding their needs and delivering tailored solutions
- Organized promotional events and campaigns, boosting foot traffic and customer engagement
- Conducted daily cash reconciliation and maintained accurate records to minimize discrepancies
Education
Advanced Diploma - Accounting and Finance
Seneca college
01.2026
Skills
- Retail Sales Expertise
- Sales Strategy Development
- Point-of-Sale (POS) Systems Proficiency
- Product Demonstration
- Inventory Control
- Enhancing Customer Loyalty
- Sales Target Achievement
- Effective Communication
- Microsoft Office Suite (Word, Excel, PowerPoint)
- POS and Inventory Management Systems (eg, SAP, Oracle Retail)
- CRM Software Proficiency
Accomplishments
- Awarded 'Employee of the Month' twice for exceeding sales goals and customer satisfaction.
- Recognized for resolving 95% of customer inquiries without escalation.
Certification
- Cansell license
Timeline
Sales Associate
Hudson Bay
08.2024 - 10.2024
Sales Associate & Accountant
Rishi silk mills
05.2020 - 07.2024
Retail Sales Executive
Big Bazaar
01.2018 - 12.2019
Advanced Diploma - Accounting and Finance
Seneca college
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