DHANIKA PAL
Brampton
Summary
Dynamic Shift Supervisor at Khuwaja Investment Inc. with expertise in cash handling and a strong focus on customer satisfaction. Successfully trained new employees and implemented effective staff management strategies, enhancing team performance. Proven ability to resolve customer complaints and maintain operational accuracy, ensuring a seamless experience for all patrons.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Khuwaja Investment Inc.
09.2022 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Graduate Certificate - Management
St. Clair College of Applied Arts And Technology
Toronto, ON01-2023
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Cash handling expertise
- Customer-oriented
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Technical skills
Operating System: All versions of window
Basic knowledge of Microsoft Office
Timeline
Shift Supervisor
Khuwaja Investment Inc.
09.2022 - 11.2024
Graduate Certificate - Management
St. Clair College of Applied Arts And Technology
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