Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dhaneshwari Patel

Software Implementation Specialist
Vancouver,BC

Summary

https://www.linkedin.com/in/dhaneshwaripatel

Overview

10
10
years of professional experience
2
2
Certifications

Work History

Software Implementation Specialist

ClearDent Software Inc
02.2020 - Current
  • Provided technical support for installation, migration, configuration, and troubleshooting to 1.1K clients
  • Collaborated with sales and training teams, offering technical expertise during client presentations and live day support
  • Developed custom solutions for clients, resulting in increased customer satisfaction and retention rates.
  • Provided comprehensive training on newly implemented software systems, facilitating a smooth transition for endusers.
  • Developed and maintained documentation, including user manuals and troubleshooting guides, to support clients post-implementation.
  • Enhanced software implementation efficiency by streamlining processes and optimizing workflows.

Junior Software Developer

UrLive Software Inc.
01.2019 - 01.2020
  • Engineered end-to-end file transfer functionality using .NET framework and C#, integrating with Azure blob storage.
  • Created efficient user onboarding processes, reducing support requests by 36%.
  • Enhanced website speed, security, and functionality through bug fixes and feature additions.
  • Improved user experience by implementing responsive web designs for seamless functionality across devices using JavaScript, HTML, and CSS.

Software Developer Co-op

QHR Technologies Inc.
05.2017 - 12.2017
  • Provided timely and effective technical support to clients, addressing inquiries and troubleshooting issues.
  • Reduced code complexity by refactoring legacy code, resulting in improved maintainability and faster development cycles.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Contributed to team success by providing constructive feedback during code reviews and actively participating in brainstorming sessions.

Systems Engineer

Infosys Limited
05.2014 - 08.2016
  • Performed SAP installations, upgrades, OS/DB Migration, and Performance Tuning for PwC and Coca-Cola clients
  • Applied custom software solutions for various business needs, resulting in improved productivity like system copies & refreshes, Transport Management, SAP Note Implementation, and user accounts maintenance.
  • Led training sessions for 7 junior team members, promoting professional growth and knowledge sharing within the department.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

Education

Masters in Electrical & Computer Engineering -

University of British Columbia

B.Tech in Electronics & Communication Engineering -

Dharmsinh Desai University

Skills

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Certification

Technical Support Fundamentals, Google, 01/01/24

Timeline

Software Implementation Specialist

ClearDent Software Inc
02.2020 - Current

Junior Software Developer

UrLive Software Inc.
01.2019 - 01.2020

Software Developer Co-op

QHR Technologies Inc.
05.2017 - 12.2017

Systems Engineer

Infosys Limited
05.2014 - 08.2016

Masters in Electrical & Computer Engineering -

University of British Columbia

B.Tech in Electronics & Communication Engineering -

Dharmsinh Desai University

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Dhaneshwari PatelSoftware Implementation Specialist