Dhaneshwari Patel
Software Implementation Specialist
Vancouver,BC
Summary
https://www.linkedin.com/in/dhaneshwaripatel
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Software Implementation Specialist
ClearDent Software Inc
02.2020 - Current
- Provided technical support for installation, migration, configuration, and troubleshooting to 1.1K clients
- Collaborated with sales and training teams, offering technical expertise during client presentations and live day support
- Developed custom solutions for clients, resulting in increased customer satisfaction and retention rates.
- Provided comprehensive training on newly implemented software systems, facilitating a smooth transition for endusers.
- Developed and maintained documentation, including user manuals and troubleshooting guides, to support clients post-implementation.
- Enhanced software implementation efficiency by streamlining processes and optimizing workflows.
Junior Software Developer
UrLive Software Inc.
01.2019 - 01.2020
- Engineered end-to-end file transfer functionality using .NET framework and C#, integrating with Azure blob storage.
- Created efficient user onboarding processes, reducing support requests by 36%.
- Enhanced website speed, security, and functionality through bug fixes and feature additions.
- Improved user experience by implementing responsive web designs for seamless functionality across devices using JavaScript, HTML, and CSS.
Software Developer Co-op
QHR Technologies Inc.
05.2017 - 12.2017
- Provided timely and effective technical support to clients, addressing inquiries and troubleshooting issues.
- Reduced code complexity by refactoring legacy code, resulting in improved maintainability and faster development cycles.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Contributed to team success by providing constructive feedback during code reviews and actively participating in brainstorming sessions.
Systems Engineer
Infosys Limited
05.2014 - 08.2016
- Performed SAP installations, upgrades, OS/DB Migration, and Performance Tuning for PwC and Coca-Cola clients
- Applied custom software solutions for various business needs, resulting in improved productivity like system copies & refreshes, Transport Management, SAP Note Implementation, and user accounts maintenance.
- Led training sessions for 7 junior team members, promoting professional growth and knowledge sharing within the department.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Education
Masters in Electrical & Computer Engineering -
University of British Columbia
B.Tech in Electronics & Communication Engineering -
Dharmsinh Desai University
Skills
Eclipseundefined
Certification
Technical Support Fundamentals, Google, 01/01/24
Timeline
Software Implementation Specialist
ClearDent Software Inc
02.2020 - Current
Junior Software Developer
UrLive Software Inc.
01.2019 - 01.2020
Software Developer Co-op
QHR Technologies Inc.
05.2017 - 12.2017
Systems Engineer
Infosys Limited
05.2014 - 08.2016
Masters in Electrical & Computer Engineering -
University of British Columbia
B.Tech in Electronics & Communication Engineering -
Dharmsinh Desai University
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