Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Dhanasree MD

Kitchener,ON

Summary

Motivated professional offering Master's Degree in Computer Applications with over five years of experience in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail.

Overview

12
12
years of professional experience

Work History

TEST ANALYST

INFOSYS LIMITED
01.2022 - 07.2023
  • Managed a QA team of 18 members for a largescale data migration project
  • Requirement Analysis: Reviewing and analyzing software requirements to ensure they are clear, complete, and testable.
  • Test Planning: Developing test plans that outline the testing approach, scope, resources, and schedule for a project.
  • Test Case Design: Creating detailed test cases based on software requirements and design specifications. Test cases should cover both positive and negative scenarios.
  • Test Execution: Running test cases manually or using automated testing tools to verify that software behaves as expected.
  • Defect Reporting: Documenting any defects or issues found during testing and tracking them through resolution.
  • Participated in available trainings to improve software knowledge.
  • Identified critical defects, conducting root cause analysis and collaborating with development team for timely resolutions.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

PHP Developer

Skyislimit Technologies Pvt Ltd
08.2020 - 12.2021
  • Provide technical support to end-users for hardware and software issues
  • Install, configure, and maintain desktops, laptops, and peripherals
  • Worked on sales CRM software which Automate repetitive sales tasks, such as data entry, lead assignment, and follow-up reminders
  • Track and manage sales opportunities, including deal stages, values, and associated activities using CRM software.
  • Built and maintained internal tools to streamline software development process and enhance productivity.
  • Communicated project changes and updates from clients to keep team on task.
  • Employed coding practices based on commonly accepted standards to establish site layout and user interface.

PHP Developer

TrinityMascot Consultancies Pvt Ltd
07.2016 - 03.2018
    • Analyzed user requirements to develop software solutions and created technical specifications
    • Segment customers based on demographics, behavior, or other criteria for targeted marketing
    • Using CRM software, Automate business processes, such as approvals, notifications, and task assignments
    • Record and track all customer communications, including emails, calls, and meetings.
    • Communicated project changes and updates from clients to keep team on task.
    • Developed scalable e-commerce solutions that led to increased sales conversions and revenue growth for clients.

Software Developer

NovuzTech IT Solutions Pvt Limited
06.2011 - 06.2013
    • Inspected equipment, assessed functionality, and optimized controls.
    • Estimated work hours and tracked progress using Scrum methodology.
    • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
    • Developed conversion and system implementation plans.
    • Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.

Education

Master of Computer Application (MCA) -

MES College of engineering (University of Calicut) - India
11.2010

Bachelor of Science - Computer Science

College of Applied Sciences, Calicut
Calicut University
09.2007

Skills

    • MS Office software
    • Familiarity with CRM software
    • Client interaction experience
    • Maintain accurate and organized records
    • Log and manage customer inquiries, issues
    • Efficiently manage time to meet deadlines
    • Ability to manage and prioritize tasks
    • Strong attention to detail in handling paperwork, scheduling, and data management
    • Ability to find information and solutions independently
    • Team Mentoring
    • Version Control Systems: Git
    • Bug Tracking and Resolution
      • User Acceptance Testing
      • Technical Support
      • Integration Testing
      • Training and Onboarding
      • Agile Methodology
      • Test Procedure Documentation
      • Collaborative Team Player
      • Test case design
      • Test Data Preparation
      • Monthly maintenance validations
      • Teamwork and Positive Attitude
      • Bug Reporting Tools

Personal Information

  • Gender: Female
  • Nationality: India
  • Visa Status: Canadian Student visa

Languages

English
Professional Working

Timeline

TEST ANALYST

INFOSYS LIMITED
01.2022 - 07.2023

PHP Developer

Skyislimit Technologies Pvt Ltd
08.2020 - 12.2021

PHP Developer

TrinityMascot Consultancies Pvt Ltd
07.2016 - 03.2018

Software Developer

NovuzTech IT Solutions Pvt Limited
06.2011 - 06.2013

Master of Computer Application (MCA) -

MES College of engineering (University of Calicut) - India

Bachelor of Science - Computer Science

College of Applied Sciences, Calicut

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Dhanasree MD