Photography
DHANASEKAR RENGASAMY
Software Devloper
ON
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Project Manager
Visa Venture
12.2023 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Managed approximately 50 incoming calls, emails and Message per day from customers
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed complex government contracts, ensuring timely completion and compliance with regulatory requirements.
- Implemented comprehensive training programs for staff, fostering professional development and enhancing overall performance levels.
- Conducted thorough market research to identify new business opportunities in the government contracting sector.
- Reduced operational costs through effective resource allocation and budget management.
- Optimized internal processes by identifying areas for improvement, developing action plans, and monitoring progress toward goals.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
Software Developer
IYAL TECH
01.2020 - 08.2023
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Diagnosed and resolved hardware and software issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Followed standard methodologies on coding to write clean and self-documenting code.
- Developed or customized Oracle reports and forms to meet functional business requirements.
- Proposed database changes to ease monitoring and administrative effort.
- Established working relationships across various departments to understand existing and emerging IT requirements.
- Worked with end-users and functional analysts to capture and document business requirements.
- Consulted with users on priorities, complexities and other impacts to provide time and cost estimates for proposed changes.
Operations Manager
VRS Info Tech
11.2016 - 12.2020
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 25- member management team with related direct reports.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Recruited, hired, mentored and trained 50 staff on business procedures, policies, duties and customer care methods.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Worked in tandem with Business Operations Manager to better understand business process and initiate improvements, helping company achieve goals.
- Developed and rolled out new policies designed to bolster productivity and reduce overall production costs.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored over 72 employees' day-to-day activities and made plans to rectify issues resulting in 95%.
Assistant Operations Manager
Educomp Solutions Pvt Ltd
02.2014 - 10.2016
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded Weekly staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed and maintain operational guidelines for staff.
- Coordinated with General Manager in different operational issues and promotional activities.
- Improved productivity while reducing staffing and operational costs by 5 %.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Supervised around 105 employees on single shift.
- Enhanced operational efficiency and productivity by managing budgets, accounts and Purchase.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Trained, coached and mentored staff to support smooth adoption of new support program.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Technical Support Head
Netsoft Consulting Service Pvt Ltd
05.2011 - 01.2016
- Configured hardware, devices and software to set up work stations for employees.
- Aligned office departments and increased inter-department communication and data sharing.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Developed technical designs for customers, consultants and contractors.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored systems in operation and input commands to troubleshoot areas such as pipeline manager and data purge.
- Analyzed type of issues to identify troubleshooting methods needed for quick remediation.
- Designed Sharepoint master page and page layouts, serving as company's main Sharepoint support for all technical complications.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Managed customer contact center with 21 support representatives.
Education
Bachelor Computer Application - Computer Science
Madurai Kamaraj University
Madurai 08.2013 - 11.2015
Diploma in Computer Engineering - Computer Engineering
N P R Polytechnic College
Natham 10.2007 - 04.2010
High School Diploma -
Sethupathi Higher Secondary School
Madurai 04.2006 - 03.2007
Skills
Operations management
Process improvement
Strategic Planning
Business administration
Relationship building and management
Budgeting
Technical Support
Daily workflow improvement
Client Service
Cash Handling
Staff education and training
Employee Evaluation
Technical knowledge
Quality control
Hardware and software installation
C
Java
Net
Virtualization
Customer support
Workflows and queries
Troubleshooting
Operating systems
Python
Software Development
Develop own tools for reduce workload
Net development
VBScript
First Aid/CPR
AWS
Oracle Form
Budgets
MS Office
Team building
Programming
Testing and maintenance
Certification
The Fundamentals of digital marketing
Interests
Exploitation
Trekking
Hacking
Music
Software
C Programing
JAVA
Net
Office Automation
MS Office
Python
PHP
Digital Marketing
Windows Operating System
Timeline
Project Manager
Visa Venture
12.2023 - 05.2025
Software Developer
IYAL TECH
01.2020 - 08.2023
Operations Manager
VRS Info Tech
11.2016 - 12.2020
Assistant Operations Manager
Educomp Solutions Pvt Ltd
02.2014 - 10.2016
Bachelor Computer Application - Computer Science
Madurai Kamaraj University
08.2013 - 11.2015
Technical Support Head
Netsoft Consulting Service Pvt Ltd
05.2011 - 01.2016
Diploma in Computer Engineering - Computer Engineering
N P R Polytechnic College
10.2007 - 04.2010
High School Diploma -
Sethupathi Higher Secondary School
04.2006 - 03.2007