Dhananjay Khanna
Saskatoon,SK
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused and known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Bird's Confectionary
01.2023 - 09.2023
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Business Manager
IFix Cellphone
06.2021 - 12.2022
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
Assistant Store Manager
Canadian Tire Gas Bar
01.2020 - 05.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
General Cleaner
Modern Cleaning
04.2020 - 08.2020
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
Assistant Merchandiser
Canada Bread
08.2019 - 12.2019
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education
Business Management Diploma - Management Studies
Saskatchewan Polytechnic College
Prince Albert, SK04.2022
Certificate of Technical Studies - Computer Hardware And Software
ABC Computers
Jammu, India08.2018
High School Diploma -
Heritage School
Jammu, India04.2017
Skills
- Operations Oversight
- Records Management
- Department Oversight
- Loss Prevention
- Business Development
- Store Organization
- Customer Relations
- Customer Service and Engagement
- Stock Management
- Cost Control
- Mentoring and Coaching
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Limited Working
Timeline
Assistant Store Manager
Bird's Confectionary
01.2023 - 09.2023
Business Manager
IFix Cellphone
06.2021 - 12.2022
General Cleaner
Modern Cleaning
04.2020 - 08.2020
Assistant Store Manager
Canadian Tire Gas Bar
01.2020 - 05.2021
Assistant Merchandiser
Canada Bread
08.2019 - 12.2019
Business Management Diploma - Management Studies
Saskatchewan Polytechnic College
Certificate of Technical Studies - Computer Hardware And Software
ABC Computers
High School Diploma -
Heritage School
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