Dhananjay Gajjar
East York,Canada
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Representative
Nordia
Toronto, Canada
10.2021 - 05.2023
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose, and resolve technical problems encountered by users.Provide advice and training to users in response to identified difficulties
- Provide business systems, network, and Internet support to users in response to identifieddifficulties
- Collect, organize, and maintain a problems and solutions log for use by other technicalsupport analysts
- Supervise other technical support workers in this group.
Food Store Manager
Zoup
Toronto, Canada
09.2020 - 09.2021
- Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales or of departments in such establishments Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes,and effect of competitors’ operations on sales
- Source and negotiate with vendors when necessary to procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets, authorize expenditures, and monitor revenues
- Evaluate and improve customer service and respond to customer requests and issues
- Address staffing requirements, including the hiring, development, and retention of staff
Education
Post Graduate Certificate - Cybersecurity and Threat Management
09.2020 - 05.2021
Post Graduate Certificate - Technology Management
Saskatchewan Polytechnic Moose Jaw
09.2019 - 05.2020
Bachelors - Computer Application
GLS University
06.2015 - 05.2018
Skills
Experience in working with Windows servers, Linux, RedHat, and Ubuntuundefined
Timeline
Technical Support Representative
Nordia
10.2021 - 05.2023
Food Store Manager
Zoup
09.2020 - 09.2021
Post Graduate Certificate - Cybersecurity and Threat Management
09.2020 - 05.2021
Post Graduate Certificate - Technology Management
Saskatchewan Polytechnic Moose Jaw
09.2019 - 05.2020
Bachelors - Computer Application
GLS University
06.2015 - 05.2018
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