Dhananjay Gajjar
East York,Canada
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Representative
Nordia
Toronto, Canada
10.2021 - 05.2023
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose, and resolve technical problems encountered by users.Provide advice and training to users in response to identified difficulties
- Provide business systems, network, and Internet support to users in response to identifieddifficulties
- Collect, organize, and maintain a problems and solutions log for use by other technicalsupport analysts
- Supervise other technical support workers in this group.
Food Store Manager
Zoup
Toronto, Canada
09.2020 - 09.2021
- Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales or of departments in such establishments Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes,and effect of competitors’ operations on sales
- Source and negotiate with vendors when necessary to procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets, authorize expenditures, and monitor revenues
- Evaluate and improve customer service and respond to customer requests and issues
- Address staffing requirements, including the hiring, development, and retention of staff
Education
Post Graduate Certificate - Cybersecurity and Threat Management
09.2020 - 05.2021
Post Graduate Certificate - Technology Management
Saskatchewan Polytechnic Moose Jaw
09.2019 - 05.2020
Bachelors - Computer Application
GLS University
06.2015 - 05.2018
Skills
Experience in working with Windows servers, Linux, RedHat, and UbuntuHands-on experience with Amazon Web Services such as IAM, S3, EKS, EBS, and CloudProficiency in vulnerability assessment, penetration testing, incidence response and riskApt in navigating various vulnerability assessment tools such as nmap, Wireshark, BurpSuite,John the Ripper, Metasploit frameworkInsight on cybersecurity best practices, essential fraud detection and mitigation proceduresWorked firsthand on microcontrollers and microprocessors such Raspberry Pi Familiarity withIT business analysis and taking ownership of document creation related to projects andOver two years of experience as a Technical Support Representative at Nordia, effectivelyTroubleshooting technical issues for customers over the phoneProficient in educating customers on existing products and suggesting value-added services
Timeline
Technical Support Representative
Nordia
10.2021 - 05.2023
Food Store Manager
Zoup
09.2020 - 09.2021
Post Graduate Certificate - Cybersecurity and Threat Management
09.2020 - 05.2021
Post Graduate Certificate - Technology Management
Saskatchewan Polytechnic Moose Jaw
09.2019 - 05.2020
Bachelors - Computer Application
GLS University
06.2015 - 05.2018