Dhanalakshmi G
Markham
Summary
To seek challenging avenues where, my knowledge and experience matches with the organization’s growth and to continue for the achievement and organizational goals with betterment career prospects.
Overview
13
13
years of professional experience
Work History
PMO Analyst
Bosch Software Engineering Pvt.Ltd
03.2022 - 10.2024
- Accountable for identifying test coverage gaps between sprints and uploading test summaries to Splunk.
- Tasked with preparing the RTM and Test Summary Report and sharing them with the Project Management Team.
- Create tailored reports for the client, based on their requirements and the completion of testing.
- Extensive knowledge on ALM and Splunk tools for data management and defect management
- Identify and mitigate the test risks early, ensuring projects met deadlines and quality standards
- Conduct regular test status meetings with project team
- Extensive knowledge on Office Apps
Process Expert
MAERSK Global Service Centers (India) Pvt. Ltd
04.2015 - 11.2016
- Responsible for managing day-to-day operations regarding to Reefer Remote Monitoring
- Making outbound calls for answering their queries and driving the change management
- Testing the functionality of the Software from user end by creating trail scenario booking and container moves
- Circulate daily CACS (Computer Assisted collection System) MIS to client to estimate the collector performance
- Actual forecasting portfolio quality report- An important MIS used by the business to analyze the performance of various aspects of the container movements
- Preparing Ad-hoc reports using SQL Macros, Excel and accessing data from large database for larger audience
- Used Excel & SQL Queries for data access, data management, data presentation
Process Associate
TATA Consultancy Services
02.2012 - 11.2014
- Proven ability to tackle new technical challenges and devise effective solutions to address customer or client needs.
- Expert in listening and resolving problems
- Proficient in delivering high quality result
- Excellent interpersonal communication, analytical and troubleshooting skills
- Proficient at handling high-pressure situations, trained in new processes, and successfully transitioned knowledge to team members.
- Taking ownership of high-priority tasks and ensuring their completion within the agreed-upon SLA.
Education
BSC - IT
Institute of KONGU ENGINEERING
01.2011
HSC -
State Board
01.2008
SSC -
State Board
01.2006
Skills
- Proficient in MS-Office
- Macros
- Report Analysis
- Mail Handling
- Multi-tasking
- People management
- Problem resolution
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge. Give a chance I would show my skills out.
Timeline
PMO Analyst
Bosch Software Engineering Pvt.Ltd
03.2022 - 10.2024
Process Expert
MAERSK Global Service Centers (India) Pvt. Ltd
04.2015 - 11.2016
Process Associate
TATA Consultancy Services
02.2012 - 11.2014
HSC -
State Board
SSC -
State Board
BSC - IT
Institute of KONGU ENGINEERING
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