DHAL KIFL NOORIL HASSAN
Toronto,ON
Summary
Dynamic HR professional with a proven track record at HRXconnect, adept in HRIS management and fostering employee engagement. Excelled in streamlining recruitment processes and enhancing company culture through innovative team events. Demonstrated exceptional customer service skills, ensuring compliance and confidentiality in high-pressure situations. Achieved significant improvements in HR metrics and employee satisfaction.
Overview
2
2
years of professional experience
Work History
HR Administrator
HRXconnect
Toronto, Canada
05.2024 - 01.2025
- Assisted HR consultants with updating employee records, maintaining HR documentation, and ensuring compliance with company policies and labor laws
- Managed onboarding processes, including new hire orientation, document verification, and welcome communications
- Oversaw offboarding by handling exit interviews, processing final paperwork, and gathering feedback
- Drafted job descriptions, screened resumes, conducted initial interviews, and coordinated with hiring managers to streamline the recruitment process
- Maintained and updated HR policies to align with employment standards and company regulations
- Ensured accuracy in employment documentation
- Organized virtual team events, engagement activities, and wellness initiatives to enhance company culture and morale
- Managed HRIS updates, tracked employee data, and prepared reports on key HR metrics, including turnover rates and compliance tracking
- Assisted in payroll processing by ensuring accurate salary payments, managing benefits enrollments, and responding to employee inquiries related to compensation
Airline Customer Service Consultant
Lufthansa InTouch
Peterborough, Canada
11.2022 - Current
- Provided exceptional customer support for passengers across North American and European markets, ensuring adherence to company policies and maintaining high service standards
- Promoted to the Miles & More Team after six months, handling frequent flyer program inquiries, managing loyalty points, and assisting high-value customers with upgrades and membership status
- Supported new hire training by conducting live demo calls, facilitating job shadowing sessions, and coaching employees on best practices in customer engagement
- Ensured strict compliance with airline policies and customer data security protocols, maintaining confidentiality when handling passenger credit card details, Secure Flight Passenger Data, and medical documentation
- Managed high call volumes during an airline union strike, handling back-to-back inquiries with professionalism and composure under pressure, ensuring smooth operations and customer satisfaction
- Assisted customers with bookings, rebookings, cancellations, and refund requests while coordinating with back-office teams to resolve complex cases
- Developed strong problem-solving and communication skills, addressing customer concerns effectively and implementing resolution strategies
Education
Honours Bachelor of Commerce - Human Resources Management
Seneca Polytechnic
Toronto04.2025
Goethe Zertifikat B2 - German Proficiency Certificate
Goethe Institut
10.2023
Skills
- CRM: Salesforce
- HRIS: BambooHR, TalentHR
- ATS: Greenhouse
- Payroll Systems: Gusto
- Communication Tools: Gmail, Outlook, Microsoft Teams, Google Chat, Slack
- Cloud Storage & Collaboration: Google Drive, SharePoint, OneDrive
- Microsoft Office Suite: Excel, Word, PowerPoint
- Project Management Tools: Wrike, ClickUp
Skills Profile
- Human Resources Expertise: Proficient in HRIS management, compliance, recruitment, and employee engagement, ensuring seamless HR operations and policy adherence.
- HR Administration & Payroll: Experienced in handling onboarding, offboarding, payroll processing, benefits administration, and maintaining accurate employee records.
- Talent Acquisition & Recruitment: Skilled in drafting job postings, screening resumes, conducting preliminary interviews, and coordinating hiring processes.
- HR Compliance & Policy Development: Strong understanding of employment standards and labor laws, ensuring compliance in HR documentation and practices.
- HR Technology & Analytics: Adept at using HR software and data analytics to track KPIs, enhance decision-making, and improve HR functions.
- Employee Relations & Engagement: Focused on fostering a positive work culture through team engagement initiatives, event planning, and effective communication.
- Customer Service & Communication: Multilingual professional with experience in providing exceptional customer service and resolving inquiries efficiently.
Languages
- English, Native or Bilingual Proficiency
- German, Advanced
- Tamil, Bilingual or Native
- Telugu, Limited Working Proficiency
- Malayalam, Limited Working Proficiency
Timeline
HR Administrator
HRXconnect
05.2024 - 01.2025
Airline Customer Service Consultant
Lufthansa InTouch
11.2022 - Current
Honours Bachelor of Commerce - Human Resources Management
Seneca Polytechnic
Goethe Zertifikat B2 - German Proficiency Certificate
Goethe Institut
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