Dhal Kifl Nooril Hassan

Currently, I am working for following airlines which are a part of Lufthansa Group:

Lufthansa, Swiss International Airlines, Austrian Airlines and Discover Airlines.

• Engaging with customers in conversation to uncover needs with probing questions and overcoming objections using persuasive techniques.
• Multitasking effectively to handle website chat and telephone clients at the same time.
• Troubleshooting technical issues with methodical approach and focusing on implementation of relevant solutions.
• Employing prescribed sales processes to cultivate strong customer relationships.
• Handling both outbound and inbound calls for booking, rebooking, refund, and special service requests
• Facilitating smooth communication with passengers by utilizing chat platform to solve quick queries
• Receiving payments from customers and helping them to get their tickets issued.

• Helping customers with finding the products that match their needs and suggested new trends and arrivals
• Explaining customers about the specifications of products
• Store maintenance after closing hours - Organizing store shelves and restocking goods
• Processing exchange and refund of products
• Proactively assisting customers enquiring about products both in-person and via phone