Dhairyakumar Shah
Thunder Bay,Ontario
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and technical support. At The Superior Inn Hotel, I enhanced guest satisfaction through effective communication and problem-solving skills. Proficient in hotel software, I successfully managed front desk operations and resolved client issues, ensuring a seamless experience for all patrons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
The Superior Inn Hotel and Conference Center
Thunder Bay, Ontario
04.2024 - Current
- Motivated customers to share insights on stay experiences.
- Process purchase orders in the OPERA system; ensure accurate billing and compliance.
- Promote hotel services, and encourage new First Nations organizations to set up accounts.
- Handle front desk operations, including check-ins, check-outs, and guest support.
- Resolve client requests or complaints with excellent communication and service skills.
Information Systems Technician
Ministry of Solicitor General
Thunder Bay, Ontario
04.2023 - 12.2023
- Provided technical support to users by troubleshooting hardware, software and network related issues.
- Monitored network performance to identify potential issues and optimize system performance.
- Analyzed equipment performance records to determine need for repair or replacement.
Accounts Payable Clerk
Clow Darling
Thunder Bay, Ontario
02.2022 - 02.2023
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Monitored accounts to ensure payments were up to date.
- Assisted with month-end closing activities as needed.
- Handled high-volume invoice processing with minimal supervision.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
Front Desk Receptionist
Voyaguer Motel
Thunder Bay, Ontario
12.2020 - 01.2022
- Greeted customers warmly and made them feel welcome.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Bachelor of Science - Environmental Science
Lakehead University
Thunder Bay, None04-2023
Skills
- Detail-oriented
- Multitasking capacity
- Customer service
- Communication skills
- Attention to detail
- Problem solving
- Hotel software expertise
- Conflict resolution
Certification
- First Aid
- WHMIS
Education and Training
other
Timeline
Guest Service Representative
The Superior Inn Hotel and Conference Center
04.2024 - Current
Information Systems Technician
Ministry of Solicitor General
04.2023 - 12.2023
Accounts Payable Clerk
Clow Darling
02.2022 - 02.2023
Front Desk Receptionist
Voyaguer Motel
12.2020 - 01.2022
Bachelor of Science - Environmental Science
Lakehead University
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