Hi, I’m
Dhairya Mankani
Saskatoon,SK
Summary
Driven by a passion for enhancing customer experiences, I excelled at Platinum Parking, where I leveraged my customer engagement and team management skills to foster premier satisfaction and operational excellence. My proactive approach and ability to multitask led to streamlined processes, improved team productivity, and a notable increase in customer loyalty.
Overview
3
years of professional experience
1
Certification
Work History
Platinum Parking
Facility Ambassador
07.2023 - Current
Job overview
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Precise Parking
Parking Supervisor
01.2022 - Current
Job overview
- Managed routine maintenance tasks, keeping all equipment in optimal working condition for daily use.
- Coordinated closely with other departments within the organization to ensure seamless integration of services during events or peak periods.
- Fostered strong relationships with community stakeholders, addressing concerns and working together to maintain a harmonious environment around parking facilities.
- Conducted regular audits of revenue collections, maintaining accurate financial records and reducing discrepancies.
- Added and maintained key tags, inspection decals and window stickers for [Number] vehicles on sales lot.
- Monitored surveillance cameras strategically placed throughout the premises, quickly identifying suspicious activities or unauthorized access.
- Enhanced customer satisfaction with timely and courteous assistance in locating available parking spaces.
- Handled escalated customer complaints professionally, resolving issues to maintain positive relationships with patrons.
- Implemented an online reservation system to streamline the booking process for special events or long-term parking needs.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Answered general questions about parking fees, facilities, and directions.
- Developed comprehensive training programs for new hires, ensuring consistent knowledge of policies and procedures among staff members.
- Reduced vehicle congestion by closely monitoring parking capacity and directing drivers accordingly.
- Conducted regular safety inspections of facilities to identify potential hazards and implement corrective actions as needed.
- Promoted a positive work environment by fostering open communication channels between team members and addressing employee concerns promptly.
- Ensured compliance with local regulations by staying abreast of changes in laws governing parking operations and updating company policies accordingly.
- Collaborated with local law enforcement to address security concerns and maintain a safe environment for patrons.
- Directed patrons to designated parking spaces.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
Walmart
OMNI Customer Fulfillment Associate
10.2022 - 07.2023
Job overview
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Streamlined order fulfillment processes for increased efficiency and timeliness in delivery.
- Boosted customer loyalty, fostering positive relationships through exceptional service.
- Ensured accurate invoice generation by diligently reviewing each order before submission.
- Assisted customers in navigating the company''s website, ensuring seamless online shopping experiences.
- Coordinated with shipping carriers to swiftly resolve any delivery-related issues or concerns from customers.
- Contributed to the development of an improved returns process, resulting in higher levels of customer satisfaction.
- Maintained detailed records of customer interactions, using this data to inform ongoing process improvements.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Interacted with guests in friendly and knowledgeable way.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
College of Dental SciencesDavangere, India
Bachelor of Dental Surgery from Dentist
03.2011
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Customer Service
- Excellent Communication
- Multitasking Abilities
- Creative Strategies
Languages
English
Professional Working
Gujarati
Full Professional
Hindi
Full Professional
Certification
OHS Standard First Aid, CPR-C and AED
Occupational Health Committee (OHC) Level 1
Occupational Health Committee (OHC) Level 2
YXE Airport Evacuation Training
YXE Security Awareness Training
Disrupt Human Trafficking Training
Class 5 Driver License
Additional Information
Interpersonal Skills : Strong communication skills to interact effectively with travelers, colleagues, and stakeholders.
Conflict resolution skills to handle challenging situations diplomatically and effectively.
Analytical and Decision-Making Skills : Ability to analyze information quickly and accurately to make informed decisions.
Judgement and decision-making skills to assess risks and determine appropriate actions.
Teamwork and Collaboration :
- Experience working collaboratively in a team environment to achieve operational goals.
- Ability to coordinate and cooperate with law enforcement agencies and other government departments.
Technical Skills :
- Proficiency in using computer systems and databases for data entry, document verification, and reporting.
Physical Fitness and Resilience :
- Ability to work in various environmental conditions and withstand long hours of standing or patrolling.
Ethical Standards and Integrity :
- Commitment to upholding ethical standards and maintaining integrity in all interactions and decision-making processes.
- Adherence to confidentiality requirements and the protection of sensitive information.
Continuous Learning and Adaptability :
- Willingness to undergo training and professional development to stay updated on changing regulations and technologies.
- Adaptability to new procedures and protocols in response to evolving security threats and operational needs.
Timeline
Facility Ambassador
Platinum Parking
07.2023 - Current
OMNI Customer Fulfillment Associate
Walmart
10.2022 - 07.2023
Parking Supervisor
Precise Parking
01.2022 - Current
College of Dental Sciences
Bachelor of Dental Surgery from Dentist
OHS Standard First Aid, CPR-C and AED
Occupational Health Committee (OHC) Level 1
Occupational Health Committee (OHC) Level 2
YXE Airport Evacuation Training
YXE Security Awareness Training
Disrupt Human Trafficking Training
Class 5 Driver License
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