Dhagendra Khatri
Toronto,ON
Summary
Diligent and Detail-oriented hospitality professional equipped with Post-Graduate Diploma in Hotel Resort and Restaurant Management. Dedicated Customer service, Bartending, Housekeeping and food and Beverage experience. Focused and collaborative team player skillful in communicating and translating customer requests. Offering deep understanding of customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Barista
Purple Haze Rock Bar
01.2022 - 02.2023
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Junior Food and Beverage Captain
Season 4 Family Restaurant
03.2021 - 12.2021
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
Food and Beverage Server/Housekeeper
St. Regis Hotel And Resorts
05.2019 - 02.2020
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Greeted guests warmly to foster welcoming environment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
Salesperson
Curves Couture
04.2015 - 03.2016
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
Master of Arts - Hospitality And Tourism Management
Centennial College
Scarborough, ON12.2023
Bachelor of Arts - Tourism And Hotel Management
AITM
Khumaltar, Lalitpur, Nepal06.2021
Skills
- Menu Recommendations
- Payment Processing
- Drinking Age Verification
- Sales Strategy
- Excellent communication and interpersonal skills to interact with customer, clients and visitors
- Good knowledge regarding Bartending including free pouring, Bar cleanliness and responsible in alcohol service
Certification
- Smart Serve
- Food Safety Taining Food Handler
- Illusion Bartending Academy
- Koffee Academy Barista
Timeline
Bartender/Barista
Purple Haze Rock Bar
01.2022 - 02.2023
Junior Food and Beverage Captain
Season 4 Family Restaurant
03.2021 - 12.2021
Food and Beverage Server/Housekeeper
St. Regis Hotel And Resorts
05.2019 - 02.2020
Salesperson
Curves Couture
04.2015 - 03.2016
Master of Arts - Hospitality And Tourism Management
Centennial College
Bachelor of Arts - Tourism And Hotel Management
AITM
- Smart Serve
- Food Safety Taining Food Handler
- Illusion Bartending Academy
- Koffee Academy Barista
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