Dhaarini Shraddha Viswanathan
Summary
Highly motivated and detail-oriented Support Analyst with over 2 years of experience in the IT industry, seeking to leverage technical and professional expertise to grow in the role of a Project Manager. Known for excellent client-facing skills, with a strong aspiration to apply problem-solving abilities and leadership qualities to effectively manage projects and drive them to successful completion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate IT Support Analyst
Wiley MThree Client: Morgan Stanley
04.2021 - 08.2023
- Trained new employees on computer systems, software applications, and IT best practices, improving overall team efficiency.
- Researched and recommended software solutions to meet customer needs, contributing to improved client satisfaction.
- Delivered Tier 1 IT support, both locally and remotely, to company personnel, resolving technical issues efficiently.
- Managed user accounts and configured settings using Active Directory, ensuring seamless access to company systems.
Intern
BHEL (Bharat Heavy Electricals Limited)
06.2020 - 08.2020
- Maintained accurate and organized documentation of project activities, creating reports, summaries, and deliverables for over 15 projects, ensuring clarity and traceability.
Actively engaged in learning opportunities to enhance technical knowledge and skills, resulting in a 20% improvement in task efficiency.
Participated in weekly team meetings, providing updates on individual tasks and contributing to discussions, which helped streamline project processes and reduced task turnaround time by 15%.
Project Coordinator Intern
Siemens Gamesa Renewable Energy
05.2019 - 07.2019
- Contributed to over 10 ongoing projects within Siemens Gamesa Renewable Energy, helping to streamline processes and enhance project outcomes.
- Assisted in project planning, execution, and monitoring, resulting in a 25% reduction in project timelines.
- Provided over 15 ideas and insights for the development of innovative solutions in renewable energy, leading to a 10% increase in project efficiency.
- Demonstrated adaptability and a proactive approach in a dynamic work environment, which improved team productivity by 20%.
Education
Masters - Project Management
Northeastern University
06-2025
Bachelors - Electronics and Communications
Sathyabama University
11.2021
Skills
Windows, Mac OS, ServiceNow, Amelia, Slack, Active Directory, Jira, Office 365, Excel, Word, Hardware and Software, Troubleshooting, ITIL, Financial Markets, VMware, Primavera, Minitab, Python, C, MS Project
Certification
- Harvard ManageMentor - Project Management
- Wiley - mthree internship in Service Desk
- Project Management: Preventing Scope Creep
- Project Management Foundations: Schedules
- Managing and Analyzing Data in Excel (Office 365)
Timeline
Associate IT Support Analyst
Wiley MThree Client: Morgan Stanley
04.2021 - 08.2023
Intern
BHEL (Bharat Heavy Electricals Limited)
06.2020 - 08.2020
Project Coordinator Intern
Siemens Gamesa Renewable Energy
05.2019 - 07.2019
Bachelors - Electronics and Communications
Sathyabama University
- Harvard ManageMentor - Project Management
- Wiley - mthree internship in Service Desk
- Project Management: Preventing Scope Creep
- Project Management Foundations: Schedules
- Managing and Analyzing Data in Excel (Office 365)
Masters - Project Management
Northeastern University
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