Dhaarini Subramanian
Dublin
Summary
Data analytics professional with substantial experience in transforming complex data into actionable insights, optimizing processes, and driving business initiatives. Highly reliable team player known for adaptability and delivering consistent results in dynamic environments. Skilled in data analysis, visualization, and fostering effective collaboration to meet strategic objectives. Adept in optimizing processes, leading projects and utilizing advanced analytical tools to support decision making.
Overview
12
12
years of professional experience
Work History
Data Analytics Manager
Best Egg
06.2022 - Current
- Designed and implemented mission-critical customer segmentation processes, targeting ~4.3M customers across Email, Direct Mail, Paid Search, and Digital channels, contributing to $100M in monthly revenue.
- Owned and optimized multi-channel marketing workflows, achieving an 87.5% reduction in processing time and significantly improving operational efficiency.
- Developed Snowflake-based AI agents to automate repetitive quarterly workflows, delivering a 97% reduction in manual effort and enabling near-instant self-service responses.
- Leveraged Hightouch to integrate Snowflake data with CRM and engagement platforms, automating workflows and doubling operational efficiency.
- Built and delivered executive-level dashboards and reports, translating business requirements and compliance regulations into actionable insights.
- Partnered with cross-functional teams to implement scalable analytics solutions aligned with business and regulatory requirements.
Research Assistant
University of Nevada, Reno
08.2021 - 06.2022
- Assisted professor in conducting research and analyzing data for a peer-reviewed publication.
- Performed data collection, cleaning, and preliminary analysis, ensuring accuracy and reliability of results.
- Contributed to drafting sections of the manuscript, collaborating on literature review, methodology, and interpretation of findings.
Technical Support Intern
Coupa Software
05.2020 - 08.2020
- Troubleshot technical issues in clone and test environments, replicating customer problems and providing timely hot-fixes.
- Liaised with customers to communicate case status professionally, ensuring high satisfaction.
- Utilized JIRA and Salesforce to track tickets, document issues, and maintain organized records.
- Analyzed internal and external tickets, identifying trends in issue occurrences and fixes, providing insights to improve product reliability and support processes.
Analyst
Tata Consultancy Services (AXA Health)
01.2017 - 11.2018
- Analyzed millions of records using SAS, enabling data-driven decisions for initiatives impacting ~1M customers.
- Partnered with business leaders to align technical solutions with organizational goals, delivering measurable process improvements.
- Developed and automated data workflows, enhancing efficiency, accuracy, and reliability of reporting and analytics.
- Mentored 2 junior analysts, improving team efficiency and adherence to best practices, reducing reporting errors by 50%.
Software Engineer
Tata Consultancy Services ( Citi Bank)
12.2013 - 12.2016
- Worked as a .NET and SQL Developer, maintaining and optimizing robust backend systems supporting high-volume business processes, achieving 99% system uptime.
- Streamlined SQL pipelines by eliminating redundant attributes, reducing query times and improving data retrieval efficiency by 20%.
- Automated repetitive backend processes, eliminating 100% of manual intervention and minimizing system downtime.
- Collaborated with business stakeholders to document requirements and deliver regulatory-compliant solutions, accelerating feature development and deployment.
- Participated in full SDLC, including requirements gathering, development, testing, deployment, and maintenance.
Education
Master of Science - Information Systems, Data Analytics Specialisation
University of Nevada, Reno
Reno05.2021
Bachelor of Technology - Information Technology
Rajalakshmi Engineering College
05.2013
Skills
- Analytics & Databases: Snowflake, SAS, SQL, Tableau, Power BI, Python
- Tools / Platforms: JIRA, Salesforce, Excel, Braze
- SQL programming
- Advanced analytics
- Business intelligence
- Analytical thinking
- Business process improvement
Awards Reecived
- Data BI Rockstar Rookie - Axa Health
Awarded for outstanding contribution for AXA's growth in the year 2018
Timeline
Data Analytics Manager
Best Egg
06.2022 - Current
Research Assistant
University of Nevada, Reno
08.2021 - 06.2022
Technical Support Intern
Coupa Software
05.2020 - 08.2020
Analyst
Tata Consultancy Services (AXA Health)
01.2017 - 11.2018
Software Engineer
Tata Consultancy Services ( Citi Bank)
12.2013 - 12.2016
Bachelor of Technology - Information Technology
Rajalakshmi Engineering College
Master of Science - Information Systems, Data Analytics Specialisation
University of Nevada, Reno