Dhaanush Chandra Bose
Automotive Service Advisor / Automotive Engineer
Toronto
Summary
- Dynamic automotive professional with a proven track record as a Service Advisor, combining technical expertise with strong leadership and operational management skills. Experienced in driving team performance, enhancing customer satisfaction, and optimizing service workflows to boost profitability and efficiency. Ready to step into the Service Manager role to lead high-performing teams, ensure exceptional service quality, and achieve business growth.
Overview
8
8
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Service Advisor
East Court Ford Lincoln
06.2023 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Trained and supervised team of 8 service advisors on new Ford Warranty guidelines and documentations.
- Collaborated with team of Ford Field Service Engineers in the trouble shooting and resolving power train issues.
Fleet Supervisor
Stallion Express
02.2023 - 06.2023
- Company Overview: E-commerce logistics solutions
- Oversee and manage the company's vehicle fleet, ensuring efficient operations and adherence to safety regulations.
- Maintained a fleet of over 40 trucks.
- Develop and implement strategic route planning initiatives, resulting in a reduction in fuel consumption and improved on-time performance.
- Ensure compliance with local, state, and federal regulations, conducting regular safety training sessions and maintaining accurate records for inspections and licenses.
- Monitor and analyze fleet performance metrics, generating reports and providing insights for continuous improvement and cost optimization.
- Utilize fleet management software and technology tools to track vehicle maintenance, repairs, and optimize fleet utilization.
- Monitored industry trends closely to stay current on new technologies that could potentially improve overall fleet operations efficiency.
- Maintained accurate records of all fleet-related activities, including maintenance, repairs, licenses, inspections, registrations, and warranties.
- Maintained clean and safe assets and fleet work environments.
Corporate Trainer
Advantage Car & Truck Rentals
03.2022 - 01.2023
- Trained over 15 new staffs in counter-representative roles.
- Provided continual feedback regarding employee performance; met with personnel to monitor sales goals and overall performance.
- Trained, motivated, and set sales goals to increase the revenue of prior years' performance.
- Verified that all customer complaints were handled promptly and appropriately.
- Maximized rental income while minimizing expenses through effective planning and control.
- Tasked with analyzing current monthly business and financial statements and formulating strategies for improvement.
Location Manager
Advantage Car & Truck Rentals
03.2021 - 03.2022
- Opened and closed rental agreements and complete billing to customers.
- Assisted in achieving monthly sales targets and individual targets.
- Participated in the overall growth of the location.
- Identified new business opportunities resulting in a 40% growth in store revenues.
- Provided administrative support, including completing daily reporting, invoicing, and billing.
Counter Representative
Advantage Car & Truck Rentals
12.2018 - 03.2021
- Prepared rental agreements while advising on and upselling vehicles and optional extras to customers according to their needs.
- Completed administrative tasks, including daily procedures to assist the branch.
- Communicated via telephone and email in a friendly and helpful manner.
- Assisted branch with returning and turnaround of vehicles as needed.
Corporate Trainer
Paramed – Home & Health Care
09.2018 - 12.2018
- Worked as Corporate Trainer in a contract position to train Personal Support Workers and Nurses with a new daily operations mobile application.
- Trained over 200 PSWs in familiarization of the In-House app.
- Helped with application development by providing feedback to app developers based on staff and trainee queries.
- Developed exercises to motivate staff to transition from paper-based to mobile-based daily procedure operations.
Store Front Team Member
Tim Hortons
01.2018 - 09.2018
- Use proper procedures to ensure every guest's order accuracy by maintaining the speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
- Operating the cash register and handling cash transactions with customers, and providing the customer with the correct change.
- Good organizational skills with the ability to multitask and work in a high-pressure, high-volume team-oriented environment with minimal supervision, working independently and cooperatively with other staff members.
Baker
Tim Hortons
05.2017 - 01.2018
- Worked in the 4 am opening shift and prepared the breakfast menu as well as the showcase items as the store opened at 5 am.
- As a baker, I was responsible for baking goods and filling the showcase before customers arrived.
- I was also responsible for backing up all the products for 3 to 4 sales hours.
- Maintaining hygiene and food safety measures for the best service is an utmost duty.
Education
Bachelor of Automotive Engineering - Automotive engineering
Ontario Tech University
Oshawa, ON 05.2001 -
Skills
- Leadership & Team Coordination
- Operational & Process Management
- Business & Performance Insight
- Verbal communication skill
- MS office
- Adaptability
- Customer Service
- Analytical Skills
- Problem-solving
- Attention to Details
- Time Management
Certification
Solidworks CSWA Academic
Interests
F1, Engines, Automobile, Vehicle Diagnosis, Travelling, Driving, Autonomous Vehicles, Vehicle Dynamics, CFD, Finite Element Analysis
Accomplishments
- Trained and supervised team of 8 service advisors on new Ford Warranty guidelines and documentations.
- Collaborated with team of Ford Field Service Engineers in the trouble shooting and resolving power train issues.
Timeline
Service Advisor
East Court Ford Lincoln
06.2023 - Current
Fleet Supervisor
Stallion Express
02.2023 - 06.2023
Corporate Trainer
Advantage Car & Truck Rentals
03.2022 - 01.2023
Location Manager
Advantage Car & Truck Rentals
03.2021 - 03.2022
Counter Representative
Advantage Car & Truck Rentals
12.2018 - 03.2021
Corporate Trainer
Paramed – Home & Health Care
09.2018 - 12.2018
Store Front Team Member
Tim Hortons
01.2018 - 09.2018
Baker
Tim Hortons
05.2017 - 01.2018
Bachelor of Automotive Engineering - Automotive engineering
Ontario Tech University
05.2001 -