Summary
Overview
Work History
Education
Skills
Timeline
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Eisa Al-khafaji

Markham

Summary

Customer-focused professional with hands-on experience in fast-paced service roles requiring precision, empathy, and clear communication. Skilled in managing diverse customer interactions, handling sensitive information with care, and guiding individuals toward appropriate solutions. Known for staying composed under pressure, adapting quickly to new systems, and consistently delivering service that exceeds expectations—ready to bring this approach to a financial services setting.

Overview

4
4
years of professional experience

Work History

Customer Relations and Inquires

Rami'z Tire Shop
01.2024 - 05.2025
  • Served as the first point of contact for customers, managing service inquiries, appointment scheduling, and conflict resolution with efficiency and clarity—developing the ability to assess needs and recommend appropriate solutions, just as TD requires for advising clients.
  • Handled a fast-paced, walk-in heavy environment while maintaining accuracy in service details and billing—reflecting the attention to detail and integrity necessary for processing financial transactions and upholding TD’s Code of Conduct.

Program Lead – Youth Basketball Camps

Gators Basketball Academy
09.2021 - 09.2024
  • Led seasonal basketball programs (ages 4–15), managing camp operations and addressing a wide range of parent inquiries and concerns with professionalism, ensuring a positive and trusting environment—skills directly transferable to understanding customer needs and delivering tailored banking solutions.
  • Balanced multiple responsibilities including team coordination, schedule planning, and real-time conflict resolution, demonstrating strong communication, accountability, and the ability to uphold service quality under pressure—mirroring the precision and client care expected in financial transaction handling.

Education

Bachelor of Arts - Kinesiology

York University
Toronto, None

Skills

  • Strong customer service & interpersonal skills
  • Confident communicator with all age groups
  • Accurate and efficient transaction handling
  • Solution-oriented under pressure
  • Able to assess needs and recommend services
  • Professional conflict resolution
  • Organized and detail-focused
  • Team player with leadership experience
  • Fast learner with adaptable mindset

Timeline

Customer Relations and Inquires

Rami'z Tire Shop
01.2024 - 05.2025

Program Lead – Youth Basketball Camps

Gators Basketball Academy
09.2021 - 09.2024

Bachelor of Arts - Kinesiology

York University

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Eisa Al-khafaji