Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Experience
Contact
Timeline
Generic

Temiloluwa Fadeyibi

Winnipeg,MB

Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

TTec (DraftKings)
Winnipeg, Manitoba
04.2023 - 05.2024
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Processed customer account changes with proprietary software.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.

Customer Service Representative

NTT Data (Collabria credit card)
Winnipeg, Manitoba
05.2022 - 03.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Provided accurate information about products and services to customers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Technical Support Representative

S&P Data Global (ADT Security)
Winnipeg, MB
09.2021 - 03.2022
  • Answered incoming telephone calls to provide store, products and services information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Provided technical assistance to customers through phone, email and chat support.
  • Served as first point of contact for incoming technical service calls and emails.
  • Trained new employees on procedures and policies to maximize team performance.

Forex Trader

SuperForex
Abuja , Nigeria
06.2020 - 01.2021
  • Supervised daily brokerage activities, including asset movement, new account development and trade review.
  • Analyzed daily margin calls and partnered with representatives to take necessary actions.
  • Identified opportunities for improvement and increased efficiency in brokerage operations.
  • Executed complex options orders.
  • Facilitated trading for $10,000 valued standard account.
  • Mentored junior traders on strategies and best practices.

Customer Service Representative

Shoprite
Lagos , Lagos
02.2019 - 02.2020
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.

Tutor

ApexTutors
Ile-Ife, NIgeria
07.2018 - 09.2019
  • Met with parents and guardians on regular basis to deliver progress reports and discuss areas for further improvement.
  • Taught students how to study, take notes and complete test questions.
  • Developed training materials, such as handouts, study materials and quizzes.
  • Provided feedback to students using positive reinforcement techniques to encourage learning.
  • Tested students' knowledge to determine skill level and provided new learning tools to advance language mastery.
  • Assisted students with conjugating verbs, explaining sentence structures and demonstrating typical conversation in Spanish.

Education

Bachelor of Science - Economics

The University of Winnipeg
Winnipeg, MB
07.2025

Professional Diploma -

Shaw Academy
Dublin, Ireland.
04.2020

Delf A1 -

Delf Dalf
Nigeria
07.2017

High School Diploma -

Trinity International College
Ofada, Ogun State
07.2016

Skills

  • Bloomberg terminal proficiency
  • Negotiation trained
  • Trading options expertise
  • Marketing strategies
  • Financial analysis
  • Market trend expertise
  • Multitasking
  • Call Center Operations
  • Customer relations
  • Quality assurance controls
  • Schedule mastery
  • Project management abilities

Education and Training

other,Ofada, Ogun State,other,Nigeria,other,Dublin, Ireland.,true,other,Winnipeg, MB

Certification

  • Customer Service Training - TheKnowledgeAcademy 2018
  • Forex Trading , - 2020
  • Certified Forex Trader, SuperForex - 2021

Experience

["Tutors"],["Customer Service Representatives"],["Securities and Commodities Traders"]

Contact

Winnipeg, MB R3T 2W9

Timeline

Customer Support Specialist

TTec (DraftKings)
04.2023 - 05.2024

Customer Service Representative

NTT Data (Collabria credit card)
05.2022 - 03.2023

Technical Support Representative

S&P Data Global (ADT Security)
09.2021 - 03.2022

Forex Trader

SuperForex
06.2020 - 01.2021

Customer Service Representative

Shoprite
02.2019 - 02.2020

Tutor

ApexTutors
07.2018 - 09.2019

Bachelor of Science - Economics

The University of Winnipeg

Professional Diploma -

Shaw Academy

Delf A1 -

Delf Dalf

High School Diploma -

Trinity International College

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Temiloluwa Fadeyibi