BRUNO COSTA

• Acted as Store Manager for six months, hiring, scheduling, training and developing
• Assisted store manager in daily operations, including staff supervision, customer service, and inventory management
• Led a team of 11 employees, providing guidance, training, and support to ensure exceptional customer experiences and achieve sales goals
• Implemented effective merchandising strategies to optimize product placement, closing the fiscal year with revenue 15% above the forecasted stretch
• Monitored inventory levels and collaborated with the purchasing department to maintain optimal stock levels, reducing instances of stockouts by 80% and waste by 50%
• Actively resolved customer issues and concerns, enhancing customer satisfaction and loyalty
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Conducted regular performance evaluations, identifying areas for improvement and implementing targeted training programs that led to a 15% improvement in staff performance metrics.

Promoted from part-time associate to Coordinator within the first year, demonstrating rapid advancement

• Led daily operations for a team of full and part-time associates, ensuring top-notch customer service and driving sales
• Effectively allocated tasks during high-traffic times, to keep operations running smoothly and employees focused.
• Rearranged the department and promoted brands, leading to an increase in sales of 15%.
• Responsible for frontline coordination, guiding cashiers and providing customer service, ensuring accuracy and quality of all service area transactions, and ensuring all areas are adequately maintained
• Provide weekly updates on objectives and identify any issues or opportunities on merchandising processes, customer service, service area compliance, scheduling, and sales floor.
• Coach Associates on the safe use of company equipment and develop their skills in performing customer service under company policies.

• Contributed to team efforts to uphold cleanliness, safety, and operational excellence
• Proficient in hazmat handling, meticulous product inspection, and quality control.
• Prepared orders for shipment by picking, packing, and labeling merchandise.

• Organized, motivated, and strong teamwork skills; worked with chefs, cooks, servers, and all restaurant staff.

• Proficient in air traffic and airport legislation, being part of the airport's security committee and the Control Tower's operations section formation council
• Maintained up-to-date knowledge of evolving aviation regulations and guidelines, ensuring full compliance in all air traffic control operations.
• Controlled flow of air traffic within the tower's airspace using radar monitors, radio and other communication equipment and visual references
• Managed complex situations under pressure, demonstrating exceptional decision-making abilities for safely managing aircraft.
• Maintained contact with adjacent flight information and airport emergency services to coordinate the movement of aircraft that experienced difficulties, were missing, or needed search and rescue services
• Carried out administrative activities in the Control Tower, such as establishing work priorities, delegating work to office support staff, and ensuring compliance with all deadlines and procedures
• Gather data and produce periodic and special reports, manuals, and correspondence.

• Elected three times by the Condominium Ordinary General Assembly.
• Organized and facilitated the General Meetings and carried out all administrative activities such as annual budget, monthly financial reports, human resources, charge of condominium fees, and purchase of supplies.
• Delivered operational excellence by optimizing resources, processes, and overall cost structure.
• Ensured that any required property management jobs, such as landscaping, building maintenance, mail, and repairs, were delivered as needed and in compliance with the law and as determined by the Assembly.
• Enforced all city regulations to ensure compliance.
• Created succession plans to provide continuity of operations during leadership transitions.

• Directed a team of 10+ licensed practical nurses and nursing staff, fostering efficient daily operations.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Observed and documented patient factors such as diets, physical activity levels, and behaviours to understand conditions and effectively modify treatment plans.
• Collaborated within an interdisciplinary health team to strategize, execute, and evaluate patient care in consultation with patients and families
• Designed and executed patient admission and discharge planning processes to ensure streamlined transitions.

• Strategically coordinated office services, meticulously prioritizing tasks, delegating responsibilities, and ensuring unwavering adherence to deadlines and protocols
• Proficiently managed government access to information and privacy policies, skillfully processing record release requests
• Championed comprehensive analyses and oversight across budgeting, contracting, and project management, optimizing operational efficiency
• Expertly compiled and presented data-driven periodic reports, inventories, manuals, and correspondence.