Molly Buckberry
Kelowna,BC
Summary
Results-driven Wellness and Operations Professional with expertise in Neurotherapeutic care and clinic coordination. Currently serving as a Neurotechnologist at Elumind, managing clinic operations while delivering neurofeedback, biofeedback, TMS, and qEEG brain mapping services. Recognized for building client trust and maintaining organized systems in high-responsibility environments.
Skills
- Neurofeedback, Biofeedback and Photobiomodulation Facilitation
- qEEG Brain Mapping
- TMS Support & Facilitation
- Client Education & Treatment Explanation
- Physiological & Neurophysiological Monitoring
- Relationship Building with Diverse Populations
- Ongoing Client Check-Ins & Progress Monitoring
- Conflict Resolution & De-escalation
- Public Speaking & One-on-One Education
- Staff Training & Onboarding Support
- Standards Reinforcement & Modeling Best Practices
- On-the-Floor Leadership & Team Support
- Coaching Through Observation and Feedback
- Clinic & Operations Support
- Scheduling & Workflow Coordination
- Documentation & Record Management
- Problem-Solving & Analytical Thinking
- Team Collaboration & Adaptability
- Consultative Communication
Overview
12
12
years of professional experience
Work History
Neurotechnologist
Elumind Centres for Brain Excellence
01.2025 - Current
- Deliver client-facing neurotherapeutic services including neurofeedback, biofeedback, photobiomodulation (PBM), TMS, and qEEG brain mapping
- Serve as the primary on-site neurotechnologist, independently managing day-to-day clinic operations and ensuring continuity of care
- Conduct client intakes and explain treatment processes, translating complex neurophysiological data into clear, reassuring insights
- Maintain ongoing rapport with clients through regular check-ins, gathering qualitative feedback to monitor progress and support continuity of care
- Monitor physiological and neurophysiological signals and track client progress to support treatment effectiveness
- Maintain accurate clinical documentation and ensure equipment reliability, safety, and operational readiness
- Collaborate with clinicians and remote teams to support scheduling, treatment planning, and clinic coordination
- Contribute to onboarding support, internal training resources, and workflow improvements
Training & Standards Support, Floor Manager
Cactus Club Cafe Young and Sheppard
09.2024 - 10.2024
- Selected for a temporary transfer to Toronto to support onboarding and training during a new location launch, reinforcing service standards and contributing to team readiness and operational consistency
- Modeled service excellence in a fast-paced, high-expectation environment
Server, Bartender, Employee Trainer, Floor Manager
Cactus Club Cafe Banks Rd.
05.2021 - Current
- Continue to earn increased responsibility through demonstrated reliability, leadership, and performance
- Deliver high-quality front-line service while building strong rapport with guests and cultivating repeat clientele
- Support daily operations, including service coordination, staffing flow, and adherence to brand standards
- Track sales and labour metrics to support cost control, staffing efficiency, and shift planning
- Communicate performance insights and operational priorities to leadership
- Supervised daily operations, ensuring smooth workflow and adherence to service standards.
- Trained and mentored new staff on menu offerings and customer service best practices.
Floor Manager
King Taps Kelowna Lakeside | Cactus Club Cafe
05.2024 - 09.2024
- Selected for a temporary transfer to help support a high-volume location during peak season, contributing to operational stability during a critical growth period
- Oversaw floor operations during service, coordinating team workflow, pacing, and guest experience in a fast-paced environment
- Supported staffing flow and service execution to maintain efficiency and consistent service standards
- Provided on-the-floor leadership and real-time problem-solving to support team performance and guest satisfaction
SERVER, HOSTESS, SERVER ASSISTANT
CRAFT Beer Market
02.2019 - 08.2020
- Delivered attentive, efficient service while prioritizing guest experience and satisfaction
- Educated guests on the restaurant concept and extensive craft beer selection (100+ offerings), fostering an approachable, community-oriented atmosphere
- Collaborated with team members during peak service periods to support smooth workflow and enhance overall guest experience
DOCK ATTENDANT
Downtown Marina
04.2017 - 09.2018
- Built strong relationships with boat owners through consistent, clear communication regarding vessel status and docking needs
- Supported efficient docking operations by streamlining procedures to improve turnaround times and vessel handling
- Maintained a safe dock environment by enforcing safety protocols for staff, visitors, and vessels
SERVER
The Heritage Retirement Residence
03.2014 - 04.2018
- Delivered personalized dining experiences tailored to the dietary needs and care considerations of geriatric residents
- Built strong, respectful relationships with residents by understanding individual preferences and supporting a sense of community
- Collaborated closely with healthcare and caregiving staff to support residents’ physical comfort and emotional well-being
SALES ASSOCIATE
TOPSHOP TOPMAN
09.2016 - 11.2017
- Supported and supervised the sales floor, delivering personalized customer service and assisting shoppers in selecting products aligned with their needs and preferences
- Managed inventory processes, maintaining accurate stock levels and supporting efficient product replenishment
- Educated customers on Hudson’s Bay rewards and credit programs, contributing to increased enrollment and customer engagement
- Collaborated with team members and Hudson’s Bay management to meet sales targets and uphold visual and operational standards
Education
Bachelor of Arts - Psychology
University of British Columbia
Kelowna, BC06.2023
High School Diploma -
Mount Boucherie Secondary School
West Kelowna, BC06.2018
Accomplishments
- Selected as a Youth Ambassador for the City of West Kelowna; represented youth interests provincially and completed an intensive leadership and professional development program
- Represented the University of British Columbia Okanagan at the Harvard Model United Nations Conference, participating in high-level debate, negotiation, and policy simulation
Languages
English
Native or Bilingual
ASL
Limited Working
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Company CulturePersonal development programsCareer advancementTimeline
Neurotechnologist
Elumind Centres for Brain Excellence
01.2025 - Current
Training & Standards Support, Floor Manager
Cactus Club Cafe Young and Sheppard
09.2024 - 10.2024
Floor Manager
King Taps Kelowna Lakeside | Cactus Club Cafe
05.2024 - 09.2024
Server, Bartender, Employee Trainer, Floor Manager
Cactus Club Cafe Banks Rd.
05.2021 - Current
SERVER, HOSTESS, SERVER ASSISTANT
CRAFT Beer Market
02.2019 - 08.2020
DOCK ATTENDANT
Downtown Marina
04.2017 - 09.2018
SALES ASSOCIATE
TOPSHOP TOPMAN
09.2016 - 11.2017
SERVER
The Heritage Retirement Residence
03.2014 - 04.2018
High School Diploma -
Mount Boucherie Secondary School
Bachelor of Arts - Psychology
University of British Columbia