Emmanuel Okyere
Flooring Associate
Airdrie, AB,AB
Summary
An excellent and responsible known for applying excellent communication skills and attention to detail. Collaborative individual offering great customer service, time management and multitasking abilities. Commended for delivering incredible and efficient service. Able to commute to work and prior to starting times. Skilled Flooring Sales Specialist with extensive knowledge of floor covering options, available brands and pricing structures. Detail-oriented and proactive in handling customer concerns. Known for individualized sales and great negotiation.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Flooring Sales Associate
Home Depot
05.2023 - Current
- Maintained an organized showroom floor by regularly updating displays with new products, ensuring a visually appealing shopping experience for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Increased customer satisfaction by providing personalized flooring recommendations based on clients'' needs and preferences.
- Educated customers on proper care and maintenance of their flooring investments, prolonging the lifespan of their chosen materials.
- Streamlined internal processes related to order processing and fulfillment, improving overall efficiency within the sales department.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain a positive brand image.
- Fostered a positive work environment by maintaining open communication with colleagues, sharing product knowledge, and collaborating on sales strategies.
- Assisted customers with selecting appropriate floor types and styles.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges, and payment plans during sales process.
- Established lasting relationships with clients, resulting in repeat business and referrals for the store.
- Coordinated logistics for delivery and installation services while maintaining clear communication with all parties involved ensuring customer satisfaction.
- Enhanced store sales through effective upselling techniques, showcasing complementary products and accessories.
- Earned multiple awards and bonuses for continued efforts within and outside my position while maintaining my department
Sandwich Artist
Subway Sandwiches
4 2018 - 9 2022
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Communicated with customer to provide menu offering details and assist with decision-making.
General Contractor
Canadian Superstore
06.2022 - 08.2022
- Supported other staff members
- Stocked shelves
- Provided excellent customer service
- Routinely conducted sanitation duties around the store
Utility Worker
Swiss Chalet
06.2014 - 01.2018
- Maintained clean, organized and fully stocked work areas for maximum efficiency.
- Followed daily maintenance lists to keep work areas productive and operational.
- Organized tools, equipment and supplies necessary to complete assignments.
- Gathered and removed trash, debris and liquid waste.
- Deep-cleaned machinery
- Conducted opening and closing duties
Education
Bachelor of Science - Psychology, Neuroscience And Behaviour
University of Lethbridge
Lethbridge, AB 09.2019 - 05.2024
Skills
Inventory Counts
Safe Food Handling
Customer Service
Attention to Detail
Food Service Standards
Time Management
Supplies Monitoring
Cleaning and Sanitizing
Problem-Solving
Flexible Schedule
Packaging and Labeling
Adaptability and Flexibility
Product Knowledge Expertise
Product presentation
Customer Needs Assessment
Project management abilities
Flooring installation understanding
Payment handling
Mathematical Calculations
Cost Estimation
Flooring knowledge
Customer Assistance
Strong Communication and Interpersonal Skills
Honest and Dependable
Reliable and Responsible
Organizational Skills
Languages
English
Native or Bilingual
French
Elementary
Icelandic
Elementary
Timeline
Flooring Sales Associate
Home Depot
05.2023 - Current
General Contractor
Canadian Superstore
06.2022 - 08.2022
Bachelor of Science - Psychology, Neuroscience And Behaviour
University of Lethbridge
09.2019 - 05.2024
Utility Worker
Swiss Chalet
06.2014 - 01.2018
Sandwich Artist
Subway Sandwiches
4 2018 - 9 2022
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