Gurpreet Ubhi
Mississauga,ON
Summary
Experienced Senior IT Support Analyst with a proven record in the mechanical and industrial engineering sectors. Demonstrates expertise in Autodesk, Microsoft Office Suite, robotics, technical sales, and a solid foundation in electro-mechanical engineering. Adaptable to fast-changing technologies and environments. Holds a Diploma in Electromechanical Engineering – Robotics and Automation from Humber College, bringing hands-on technical proficiency and strong analytical abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Information Technology Sr. Support Analyst
Massiv Die-Form / Massiv Automated Systems
06.2015 - Current
- Migrated Active Directory user accounts and computers to a new domain
- Upgraded company-wide computers from Windows 7/10 to Windows 11 Enterprise
- Managed user accounts with Active Roles and Active Directory
- Created and maintained GPOs, DNS, DHCP across divisions
- Configured and maintained network logs for ITGC and MAFACT audits
- Configured and maintained VMware infrastructure
- Upgraded IDF, MDF, and network infrastructure
- Configured workstation and database encryption
- Installed and upgraded Microsoft Office Suite
- Maintained user accounts across multiple divisions
- Managed Help Desk tickets (Spiceworks, Matrix42)
- Supported remote users in various countries
- Created network diagrams and layouts
- Installed Windows and server patches to meet security policies
- Terminated network cables (Fiber, Cat6, Twinax)
- Managed IT asset disposal and recycling in line with environmental standards
- Managed various label printers (Brady, Zebra, DYMO, Sharp, HP)
- Managed user computers, cell phones, and apps via Azure Intune Admin Center
- Created and managed email distribution and security groups using MS Active Roles
- Reviewed Magna “AD Compliance Reports”
- Maintained visitor sign-in system "The Receptionist"
- Managed employee door access with Aurora and Kescan 7
- Tracked and managed devices via ISRC portal and Nexthink
- Configured and managed security cameras via Verkada Command, AXIS Client, IVMS (HIK)
- Administered and supported ERP systems (VISUAL, FileNexus)
- Added, deleted, and updated user profiles and security groups in VISUAL and FileNexus
Computer Technician (Self-Employed)
Mississauga
01.2007 - 01.2016
- Diagnosed and repaired desktops, laptops, and peripheral devices
- Handled system troubleshooting, crashes, slow-downs, and data recoveries
- Installed, diagnosed, and repaired computer hardware and software
- Troubleshot computer and network issues
- Performed assembly/disassembly and installation of systems
- Installed and programmed computer systems
Preventative Maintenance Project Assistant
Deco East
01.2013 - 10.2013
- Assisted in building and implementing Preventative Maintenance (PM) programs
- Rebuilt and entered equipment data into Manager Plus maintenance system
- Developed detailed PM procedures for robots, CNC machines, and production equipment
- Delivered presentations on new tools and service protocols
- Compiled equipment portfolios for electrical, mechanical, hydraulic, and pneumatic systems
- Conducted asset tagging and labeling for all machinery
Production Operator
Deco West
07.2011 - 12.2012
- Operated production lines: Assembly, CNC, Wax Line, Welding
- Performed troubleshooting on Motoman and Fanuc industrial robots
- Operated welding systems: TIG (GTAW), MIG, FCAW
- Ensured quality control and minimized downtime
Customer Service Associate – Cashier & Cook
McDonald’s @ Walmart West
11.2009 - 05.2011
- Provided efficient customer service and processed transactions
- Resolved customer concerns with strong communication skills
- Maintained cleanliness and organization of workstations
- Conducted safety inspections per Ontario regulations
- Supported food preparation and equipment checks for quality and safety
Education
Electro-Mechanical Engineering Technology - Robotics and Automation
Humber College
Toronto, ON01.2015
Mechanical Engineering Technology - Design
Centennial College
Toronto, ON01.2011
Skills
- Proficient in Microsoft Office Suite
- Experienced with Windows and macOS operating systems
- Technical software: AutoCAD, MasterCAM, VMware, DNCMax, Inventor, SolidWorks, Automation Studio 60, RSLogix 500
- Industrial robotics: Motoman, KUKA, Panasonic, Denso, Fanuc
- Machine controllers: Siemens S7, Allen-Bradley PLC, Omron, Mitsubishi, and Fanuc controllers (configuration, troubleshooting, and integration)
- Mechanical systems: pneumatics, hydraulics, blueprint reading, metrology, operation of saws, drills, mills, lathes, grinders
- Network administration: Active Directory, DNS, DHCP, GPO, VMware, PXE deployment
- Technical troubleshooting and ITGC/MAFACT audit compliance
- IT asset management, encryption, security patching
- Excellent communication, interpersonal, organizational, and problem-solving skills
- Dependable, adaptable, and committed to continuous improvement
Certification
- Smart Serve Ontario, Sept 2010
- OSSA Health and Safety Certified, McDonald’s, Vaughan, ON, Mar 2010
Languages
English
Full Professional
French
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Information Technology Sr. Support Analyst
Massiv Die-Form / Massiv Automated Systems
06.2015 - Current
Preventative Maintenance Project Assistant
Deco East
01.2013 - 10.2013
Production Operator
Deco West
07.2011 - 12.2012
Customer Service Associate – Cashier & Cook
McDonald’s @ Walmart West
11.2009 - 05.2011
Computer Technician (Self-Employed)
Mississauga
01.2007 - 01.2016
Mechanical Engineering Technology - Design
Centennial College
Electro-Mechanical Engineering Technology - Robotics and Automation
Humber College
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