Dezerae Garbutt
Keswick,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Parts/Warranty Service Manager
Brouwer Kesmac
Keswick, Canada
06.2014 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Enter work orders for jobs to be completed on the plant floor. Organize and follow up on service jobs, in the plant and on the road for multiple service techs
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with team to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for service on machines in the field and in shop.
- Provided timely, insightful and accurate reports to upper management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Parks Attendant
Town of Georgina
Keswick, Canada
05.2011 - 05.2014
- Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
- Educated visitors on park rules and regulations, fostering a safe environment for all guests.
- Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
- Increased park safety by regularly inspecting equipment and reporting any issues promptly.
- Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
- Stayed organized and aware of schedules to execute successfully booked events.
- Collaborated with maintenance staff to address repair needs quickly, minimizing downtime of attractions and facilities.
- Performed planting, watering, mulching, and edging of lawns.
- Improved landscape appearance by performing regular maintenance tasks such as mowing, edging, and trimming.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Education
High School Diploma -
KESWICK HIGH SCHOOL
KESWICKSkills
- Customer Service
- Customer Care
- Customer Support
- Landscape Maintenance
- Shipping & Receiving
- Inventory Control
- Warranty Administration
- Complaint Handling
- Order Entry
- Time Management
- Attention to Detail
- Multitasking
Certification
- Forklift License
- WHMIS
Timeline
Parts/Warranty Service Manager
Brouwer Kesmac
06.2014 - Current
Parks Attendant
Town of Georgina
05.2011 - 05.2014
High School Diploma -
KESWICK HIGH SCHOOL