Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Deysi Valdez

Saskatoon,Canada

Summary

Results-driven Customer Services Assistant with 3+ years of experience in handling customer inquiries, complaints, and providing technical support through phone, email, and chat interfaces. Proven track record of delivering exceptional customer service and efficiently resolving issues. Seeking new sales opportunity after the closure of Peavey Mart. Committed to leveraging strong communication skills and extensive product knowledge to drive sales and exceed customer expectations in a dynamic and challenging environment.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

Peavey Mart
04.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Produce Associate

Independent grocery
11.2016 - 03.2018
  • Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor
  • Assisted customers based on currently available product, promotional and policy information
  • Restocked produce and removed expired or damaged merchandise
  • Prepared products for sales floor by adding tags and readying pallets or restocking
  • Helped customers complete purchases, including processing payments and bagging items
  • Placed new produce orders based on expected demand
  • Greeted customers and provided immediate and courteous service at all times
  • Cleaned shelves and restocked with new inventory when products stock ran low
  • Followed company guidelines for cleaning and sanitizing all work surfaces and equipment
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to ‘first in, first out’ rule
  • Monitored work environment for safety, cleanliness and organization throughout shift
  • Prepared cut vegetables and fruits and packaged for purchase
  • Operated different grocery store equipment, including balers, power jacks and slicing machines
  • Helped to complete inventory audits every [Timeframe]
  • Checked prices and found requested products in store for customers
  • Received and unloaded new products upon delivery, checking for damage and order accuracy
  • Reviewed current planograms and end cap placements to properly merchandise items
  • Verified invoices against delivered merchandise to check shipment accuracy
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
  • Updated signage to reflect current prices and help promote target merchandise

Education

High School Diploma -

Martires Del Mareon
Cuba
06-1993

Skills

  • Proficient in conflict resolution
  • Real-time chat assistance
  • Decisive engagement
  • Guest services
  • Inventory management
  • Product knowledge
  • Merchandise restocking
  • POS system operation
  • Up-selling techniques

LANGUAGES

Spanish - Native
English - Fluent

Timeline

Customer Service Cashier

Peavey Mart
04.2022 - Current

Produce Associate

Independent grocery
11.2016 - 03.2018

High School Diploma -

Martires Del Mareon
Deysi Valdez