Deyrali Coronel Pereira
Calgary,AB
Summary
Accomplished professional with a proven track record in customer service and sales, notably at HomeSense. Excelled in complaint handling and consultative sales, enhancing customer satisfaction and driving revenue growth. Demonstrates exceptional project management abilities and computer proficiency, ensuring efficient operations and superior service delivery. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Child Caregiver
Campo Alegre Dayhome
09.2020 - 12.2022
- Created and implemented diverse educational strategies to boost development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
Sales Associate
HomeSense
10.2019 - 08.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Store Manager
Chicolandia
03.2016 - 12.2018
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Customer Service Emergency Deparment
Clinic Centro Medico De Cabimas S.A,
02.2016 - 02.2017
- Responded to customer/patients requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Computer Education
IUPMA
Mene Mauroa, Venezuela11.2015
Skills
- Complaint Handling
- Scheduling
- Consultative Sales
- Information Security
- Appointment Scheduling
- Data Collection
- Data Entry
- Product Knowledge
- Paperwork Processing
- Account updating
- Multi-line phone talent
- Conflict Resolution
- Project management abilities
- Promotional support
- Call triaging
- Computer Proficiency
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Child Caregiver
Campo Alegre Dayhome
09.2020 - 12.2022
Sales Associate
HomeSense
10.2019 - 08.2020
Store Manager
Chicolandia
03.2016 - 12.2018
Customer Service Emergency Deparment
Clinic Centro Medico De Cabimas S.A,
02.2016 - 02.2017
Bachelor of Science - Computer Education
IUPMA
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