Deyja Bermingham
Toronto,ON
Summary
Resourceful Customer Support Representative known for high productivity and efficient task completion. Skilled in conflict resolution, time management, and customer relationship management. Excel at communication, empathy, and active listening, ensuring positive experiences for all customers. Committed to resolving issues with speed and accuracy to maintain trust and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Travel Consultant
Teleperformance Canada
Toronto, ON
11.2022 - Current
- Demonstrated strong commitment to ensuring excellent customer experiences by leveraging extensive knowledge of products and services
- Dedicatedly worked on enhancing sales skills and expanding product knowledge resulting in delivering outstanding customer service and exceeding performance targets.
- Researched and explored answers to resolve over 20 customer issues per shift by implementing solutions and escalating unresolved problems to upper management.
- Adhered to company policies and scripts, resulting in consistent achievement of call-time and quality standards.
- Achieved the highest KPI ranking multiple times out of a team of over fifty agents.
Cashier/Supervisor
The Burger’s Priest
Toronto, ON
04.2019 - 03.2020
- Evaluated employee performance and coached and trained to improve weak areas
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained high levels of satisfaction by ensuring product quality
- Performed administrative functions working with Microsoft Excel; Daily Safe Audit; DCR; Inventory Count
- Performed cash register functions.
Assistant
Nappy’s Hair Studio
Scarborough, ON
05.2017 - 10.2018
- Greeted guests in with friendliness and professionalism
- Answered incoming calls, addressed all emails and scheduled appointments
- Undertook a variety of administrative tasks and completed each one efficiently.
Sales & Warehouse Associate
GAP Inc
Scarborough, ON
07.2016 - 04.2017
- Increased sales by offering advice on purchases and promoting additional products
- Performed cash register functions
- Maintained visually appealing, easy shopping experience for customers
- Achieved exceptional levels of customer satisfaction through organized, timely, and accurate processing and shipping of orders.
Education
Ontario Secondary School Diploma -
Winston Churchill Collegiate Institute
Scarborough, ON06.2018
Skills
- Call Center Operations
- Problem-Solving Skills
- Documentation and Reporting
- Cash Handling
- Critical Thinking
- Heavy Lifting
- Teamwork
- Stocking and Replenishing
- Organization
- Time Management
- POS Systems
- Executive Travel
- Sabre GDS background
- Microsoft Excel
Certification
- FIRST AID/CPR CERTIFIED — Level C
- TICO CERTIFIED
References
References available upon request.
Timeline
Travel Consultant
Teleperformance Canada
11.2022 - Current
Cashier/Supervisor
The Burger’s Priest
04.2019 - 03.2020
Assistant
Nappy’s Hair Studio
05.2017 - 10.2018
Sales & Warehouse Associate
GAP Inc
07.2016 - 04.2017
Ontario Secondary School Diploma -
Winston Churchill Collegiate Institute