Dexter Kent Manlupig
161 Martin Crossing Manor NE, Calgary,Canada
Summary
Results-driven Customer Service Representative recognized for outstanding service delivery and effective inquiry resolution. Strong communication and problem-solving abilities complement organizational skills. Works collaboratively with teams to ensure high levels of customer satisfaction. Achieves and surpasses established performance metrics.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Representative
Universal Access System and Solutions Inc.
Angeles City, Philippines
06.2022 - 08.2023
- Responded to customer inquiries via email and social media platforms, consistently exceeding department benchmarks for issue resolution.
- Collaborated with cross-functional teams, including technical support and billing, to resolve complex customer issues.
- Acted as a product expert, providing in-depth information about software features and troubleshooting steps.
- Assisted in creating and updating knowledge base articles and FAQs for customer self-service.
Education
Diploma - Information Technology Services
Southern Alberta Institute of Technology
Calgary, Alberta, Canada04.2025
High School Diploma -
Chevalier School
Angeles City, Philippines01.2022
Skills
- Customer service
- Communication skills
- Problem solving
- Active listening
- Technical support
- Network troubleshooting
- Technical proficiency
- Attention to detail
- Multitasking
- Time management
- Empathy
- Adaptability
- Team collaboration
- Quality assurance
- Flexibility
- Punctuality
- Reliability
Certification
- IT Service Management (ITSM) Fundamentals
- CCNA: Enterprise Networking, Security, and Automation
Timeline
Technical Support Representative
Universal Access System and Solutions Inc.
06.2022 - 08.2023
Diploma - Information Technology Services
Southern Alberta Institute of Technology
High School Diploma -
Chevalier School
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