Alexandria Wilson
Artesia
Summary
Dynamic professional with a proven track record of enhancing efficiency and productivity across diverse environments. Recognized for reliability and strategic insight, fostering strong collaboration within teams and adaptability to change. Possesses excellent problem-solving abilities and effective communication skills, demonstrating a commitment to team success and achieving impactful results. Eager to embrace new challenges with dedication and enthusiasm while championing a culture of innovation and excellence.
Overview
10
10
years of professional experience
Work History
Assistant Operations Manager
Gen Next Solutions
09.2024 - Current
- Developed and maintained standard operating procedures to ensure compliance and consistency.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Implemented new software solutions to automate routine tasks.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
Marketing and Social Media Manager
A’Lux Boutique
07.2022 - 08.2024
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Provided technical support for customers experiencing difficulties with our products or services.
- Provided product information to potential customers via phone, email, and online chat.
Vitamin Clerk
Sprouts Farmers Market Inc.
03.2020 - 05.2022
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enhanced sales by implementing merchandising and promotional improvements.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Pharmacy Help Desk Advocate
OptumRX
08.2018 - 11.2019
- Documented conversations with customers to track requests, problems and solutions
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Established and updated patient profiles, including lists of medications and insurance details
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Resolved third-party rejection claims
Assistant Store Manager
Finish Line
08.2015 - 03.2018
- Established, enforced and updated policies to keep business agile and responsive to changing market conditions
- Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
Education
Associate of Arts - Pharmacy Technology
Penn Foster Career School
Scranton, PA02.2022
High School Diploma -
Lancaster High School
Lancaster, CA2014
Skills
- Problem-solving abilities
- Organizational strengths
- High-energy attitude
- Team leadership
- Verbal and written communication
- Reliable and Dependable
Timeline
Assistant Operations Manager
Gen Next Solutions
09.2024 - Current
Marketing and Social Media Manager
A’Lux Boutique
07.2022 - 08.2024
Vitamin Clerk
Sprouts Farmers Market Inc.
03.2020 - 05.2022
Pharmacy Help Desk Advocate
OptumRX
08.2018 - 11.2019
Assistant Store Manager
Finish Line
08.2015 - 03.2018
High School Diploma -
Lancaster High School
Associate of Arts - Pharmacy Technology
Penn Foster Career School