Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Wilson

Artesia

Summary

Dynamic professional with a proven track record of enhancing efficiency and productivity across diverse environments. Recognized for reliability and strategic insight, fostering strong collaboration within teams and adaptability to change. Possesses excellent problem-solving abilities and effective communication skills, demonstrating a commitment to team success and achieving impactful results. Eager to embrace new challenges with dedication and enthusiasm while championing a culture of innovation and excellence.

Overview

10
10
years of professional experience

Work History

Assistant Operations Manager

Gen Next Solutions
09.2024 - Current
  • Developed and maintained standard operating procedures to ensure compliance and consistency.
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
  • Implemented new software solutions to automate routine tasks.
  • Took ownership of customer issues and followed problems through to resolution.
  • Followed through with client requests to resolve problems.

Marketing and Social Media Manager

A’Lux Boutique
07.2022 - 08.2024
  • Developed strategies to maximize sales and profitability.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Updated POS system with new products and promotional offers.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Provided technical support for customers experiencing difficulties with our products or services.
  • Provided product information to potential customers via phone, email, and online chat.

Vitamin Clerk

Sprouts Farmers Market Inc.
03.2020 - 05.2022
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Pharmacy Help Desk Advocate

OptumRX
08.2018 - 11.2019
  • Documented conversations with customers to track requests, problems and solutions
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
  • Established and updated patient profiles, including lists of medications and insurance details
  • Worked with insurance companies to process claims, resolve problems and obtain payments
  • Resolved third-party rejection claims

Assistant Store Manager

Finish Line
08.2015 - 03.2018
  • Established, enforced and updated policies to keep business agile and responsive to changing market conditions
  • Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store

Education

Associate of Arts - Pharmacy Technology

Penn Foster Career School
Scranton, PA
02.2022

High School Diploma -

Lancaster High School
Lancaster, CA
2014

Skills

  • Problem-solving abilities
  • Organizational strengths
  • High-energy attitude
  • Team leadership
  • Verbal and written communication
  • Reliable and Dependable

Timeline

Assistant Operations Manager

Gen Next Solutions
09.2024 - Current

Marketing and Social Media Manager

A’Lux Boutique
07.2022 - 08.2024

Vitamin Clerk

Sprouts Farmers Market Inc.
03.2020 - 05.2022

Pharmacy Help Desk Advocate

OptumRX
08.2018 - 11.2019

Assistant Store Manager

Finish Line
08.2015 - 03.2018

High School Diploma -

Lancaster High School

Associate of Arts - Pharmacy Technology

Penn Foster Career School

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Alexandria Wilson