Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
References
Timeline
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Dexter Orina

Dorval,Canada

Summary

Professional Master planner, Production planner, with over 10 years of experience in the aerospace and manufacturing industries. Proven track record of excellence in continuously improving production planning, efficiency, managing customer needs, and providing managerial reports through Excel and other tools. Committed to delivering high-quality results and fostering cross-functional collaboration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Master Planner

Lisi Aerospace Canada (LAC)
Dorval, Canada
02.2019 - Current
  • Forecasted and allocated raw material needs; ensured ERP accuracy by analyzing MOQ and lead times.
  • Collaborated with other departments such as engineering, sales, marketing and finance to develop comprehensive plans that meet customer needs while maximizing profitability.
  • Analyzed production and inventory data to determine material requirements and delivery schedules.
  • Collaborate with engineering, quality assurance, and procurement teams to streamline operations and resolve supply chain issues.
  • Analyze sales forecasts and historical data to optimize inventory levels, reducing excess stock.
  • Played role as primary point of contact for all Safran, Boeing, Honeywell, Airbus, Arlington, Spirit Acutec, Bombardier, and Aresia.
  • Managed customer stocking programs, minimizing inventory while maximizing on-time delivery.
  • Pulled in and pushed out orders in order to balance the KPIs.
  • Managed and analyzed inventory levels using ERP and Excel.
  • Forecasted sales and monitored the forecast accuracy metrics.
  • Scheduled incoming raw materials and assisted Purchasing in scheduling outside processes.
  • Created safety stock on hand for critical items, considering cost and lead-time.
  • Utilized ERP systems to track progress of open orders, manage stock levels and adjust forecasts as needed.
  • Participated in process improvement initiatives aimed at streamlining operations across the entire organization.
  • Directed R&D, prototype building and production planning.
  • Assisted fellow planning staff members with tasks to maintain proper workflows.

Production & Logistics Planner

Lisi Aerospace Canada (LAC)
Dorval, Canada
02.2014 - 02.2019
  • Planned customer orders and production requirements based on customer forecasts/contracts.
  • Reviewed due dates, shipping dates, response time for backlogged sales orders, inquiries, shipping, and production order set-up.
  • Evaluated ERP daily and scheduled production based on backlog demand.
  • Participated in daily production meetings; updated daily logistics' KPIs.
  • Prepared project plan for operational initiatives in alignment with operational goals.
  • Balance the production workload and evaluate the impact on resources.
  • Ensured compliance and improvement of standards, as well as VCS (Verification of Compliance with Standards) for the WSM (Workplace Safety Management) topics.
  • Resolved discrepancies between shippers, receivers, carriers, customers, and suppliers in a timely manner.
  • Investigated root causes of any delays in the supply chain process.
  • Analyzed client orders and available personnel to plan and execute within client needs and expectations.
  • Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.

Customer Service Supervisor

IOS FIDO OUTSOURCER
Montreal, QC
04.2010 - 04.2013
  • Directed personnel training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Collaborate with outsourcing partners to enhance service and maintain compliance with quality standards.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Conducted regular team meetings to discuss performance goals, share updates, and celebrate achievements.
  • Critically monitored customer service operations to assess agent performance and provide evaluations and feedback.
  • Managed escalated issues, achieving a resolution rate of 95% on first contact.
  • Evaluated interactions between associates and customers to assess personnel performance, customer satisfaction.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
  • Assisted in developing training materials for new hires as well as existing employees.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.

Education

Building System Engineering Technology -

Vanier College
07.2009

High School Diploma -

Pearson Adult and Career Centre
03.2008

Skills

  • Production Planning & Scheduling
  • Supply Chain Management
  • Inventory Management
  • Demand Planning & Forecasting
  • Material Requirement and allocation Planning (MRP), 5'S and Kanban
  • Excellent interpersonal, decision-making, problem-solving, analytical, and organizational skills
  • Excellent communication and negotiation skills, team spirit, and open-mindedness
  • Excellent oral and written communication skills, leadership, and management skills
  • Ability to work independently and collaboratively
  • Ability to communicate design rationale and build consensus
  • Ability to prioritize and manage work to critical project timelines in a fast-paced environment
  • Ability to develop new approaches to complex design problems
  • Ability to work well under pressure and to do multiple tasks
  • MS Office (Word, Excel, PowerPoint), MRP, ERP(M3) and Fabric

Languages

  • English
  • French
  • Filipino

Certification

  • Certificate of First aid in the workplace training - Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST)

References

References available upon request.

Timeline

Master Planner

Lisi Aerospace Canada (LAC)
02.2019 - Current

Production & Logistics Planner

Lisi Aerospace Canada (LAC)
02.2014 - 02.2019

Customer Service Supervisor

IOS FIDO OUTSOURCER
04.2010 - 04.2013

Building System Engineering Technology -

Vanier College

High School Diploma -

Pearson Adult and Career Centre

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Dexter Orina