Dexter Mckenzie
Toronto,ON
Summary
Dynamic supervisor with extensive experience at Laparkan Shipping, excelling in operations management and staff development. Proven ability to enhance customer service and streamline processes, leading to improved efficiency. Skilled in training and mentoring teams while maintaining a strong focus on safety protocols and quality assurance. Committed to achieving organizational goals through effective leadership.
Overview
11
11
years of professional experience
Work History
Supervisor
Laparkan Shipping
11.2018 - 11.2024
Supervised warehouse operations, incoming cargo from USA Canada Panama and Caribbean countries.
Supervisor
Guyana Water Inc
04.2016 - 11.2018
Supervisor of Customer service and Billing. Supervised 15 to 20 bill delivery agents and various customer related cases regarding water supply in the city.
Supervisor
Timehri Handling
04.2014 - 04.2016
Supervised airport operations, including loadsheets for various airlines.
Education
High School Diploma -
Queens College
Guyana Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Strategic planning
- Staff discipline
- Staff development
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Relationship building
- Policy enforcement
- Public speaking
- Conflict resolution
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Task delegation
- Documentation and reporting
- Employee development
- Risk management
- Staff education
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Multitasking
- Time management
- Excellent communication
- Adaptability and flexibility
- Effective communication
- Active listening
- Professionalism
- Self motivation
- Adaptability
- Reliability
- Written communication
- Quality assurance
- Interpersonal communication
- Professional demeanor
- Time management abilities
- Customer relationship management
- Inventory management
- Team leadership
- Teamwork
- Goal setting
- Problem-solving abilities
- International mobility management
Languages
English
Full Professional
Timeline
Supervisor
Laparkan Shipping
11.2018 - 11.2024
Supervisor
Guyana Water Inc
04.2016 - 11.2018
Supervisor
Timehri Handling
04.2014 - 04.2016
High School Diploma -
Queens College