Dexter Margate
Fredericton,Canada
Summary
Dynamic leader in the Food and Hospitality Industry with a proven track record in promotional planning and staff management. Achieved exceptional sales growth, including a 101% net increase at Jollibee Foods Corporation, through innovative strategies. Expertise in financial oversight, inventory control, and operational efficiency underscores a commitment to team excellence. Comprehensive knowledge of marketing, financial leadership, and loss prevention enhances the ability to drive cost-effective business operations.
Overview
21
21
years of professional experience
Work History
Store Manager
Starbucks coffee canada
Fredericton, New Brunswick
02.2024 - Current
- Analyzed sales figures to identify trends and opportunities for improvement.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Conducted monthly meetings with staff to discuss operational issues or changes.
- Implemented effective cost-control measures to maximize profitability.
- Created weekly schedules for staff members according to business needs.
- Performed regular audits to ensure compliance with company standards.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Developed relationships with vendors to negotiate better prices on supplies.
- Reviewed financial statements including profit and loss reports.
- Analyzed customer data to develop targeted marketing campaigns.
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Assistant Store Manager
Starbucks Coffee Canada
Fredericton, New Brunswick
12.2021 - 02.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
Area Manager / District Manager
Burger King ( Franchise Management Inc.)
, New Brunswick / Prince Edward Island
01.2018 - 01.2020
- Provides leadership in all 9 restaurants in Area of assignment
- Coach restaurant managers in their daily operations, recognize and motivate to achieve in sales and their Key Performance Index
- Conducted periodic reviews of inventory levels and product mix in stores.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
Restaurant General Manager
Burger King
Fredericton , New Brunswick
01.2014 - 01.2018
- Responsible for providing leadership in the restaurant - recognizing and motivating Shift Leaders, Shift Managers and Team Members; coaching and training the team in order to achieve operational excellence
- Cash handling, reconciling cash and daily paperwork
- Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention)
- Directly perform hands-on operational work on an on-going basis to train and develop Team Members, and Shift Managers, respond to customer service needs and for the purpose of role-modeling
- Manages cash control/security procedures and implements marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
Rest. General Manager
Burger King
Hanwell, NB
01.2014 - 12.2015
Restaurant Manager
Jollibee Foods Corporation
01.2006 - 12.2008
- Greatest Achievement: Doubles the store's net sales percentage in a time span of 25 months with the use of intensive and innovative marketing strategies in alignment to the Company
Food Service Representative / Captain waiter / supervisor
Cravings Restaurant
Manila
01.2005 - 12.2006
Chef de Partie, Sous Chef 1
Manila Peninsula Hotel
01.2004 - 12.2005
Captain Waiter
WG&A Superferry
01.2004 - 12.2004
Education
Bachelor of Science - Hotel and Restaurant Management, Business, Culinary
Philippine Women's University
01.2003
Skills
- Promotional planning
- Performance monitoring
- Hiring and training
- Staff management
- Merchandise planning
- Market trend awareness
- Store operations
- Sales growth
- Profit and loss management
- Financial Oversight
- Inventory control
Training and Certificates
- Foundations of Shift Management, Burger King, Fredericton, NB, 01/01/10
- Servsafe Certification, 01/01/15
- Systematic Managerial Analysis, Jollibee Foods Corp, 01/01/07
- Situation and Problem Analysis, 01/01/07
- Sanitation Defect 1 Protocol, 01/01/07
- Feedback Management, Jollibee, 01/01/06
- Basic Operations Training Program, 01/01/06
- Power up seminar, Cravings, 01/01/05
- Travel and Tour, 01/01/02
- Seminar Workshop on Career Pathing, PWU Manila, 01/01/01
- Hotel Exposure, Hotel Intercontinental, Makati City, 01/01/01
- Leadership Training, PWU Manila, 01/01/01
- Corporate Image Building, PWU Manila, 01/01/00
- Personality Development, Manila Midtown Hotel, 01/01/99
Affiliations
- Filipino-Canadian Community of New Brunswick, Vice President
- Multicultural Association of Fredericton, Member
- Fredericton Business Ambassadors, City Ambassador
- International Modern Arnis Federation IMAF, Member
- Kenko Karate club (Japanese Karate Association JKA-Canada), Member 3rd kyu
- Las Pinas Karate Association (JKA-Phil), Member Shodan Black belt
- Hwarang Do Taekwondo club (ITF-Phil), Member 2nd degree Black belt
- Tau gamma Phi International, Nova Scotia, Member
References
- Roland Moreno, Founder, Filipino-Canadian Community of NB (FCNB), 5064707203
- Josie Livingstone, Realtor, Exit Realty, 5064478856
- Phil Gould, Area Manager, Burger King FMI, 5063232738
Timeline
Store Manager
Starbucks coffee canada
02.2024 - Current
Assistant Store Manager
Starbucks Coffee Canada
12.2021 - 02.2022
Area Manager / District Manager
Burger King ( Franchise Management Inc.)
01.2018 - 01.2020
Restaurant General Manager
Burger King
01.2014 - 01.2018
Rest. General Manager
Burger King
01.2014 - 12.2015
Restaurant Manager
Jollibee Foods Corporation
01.2006 - 12.2008
Food Service Representative / Captain waiter / supervisor
Cravings Restaurant
01.2005 - 12.2006
Chef de Partie, Sous Chef 1
Manila Peninsula Hotel
01.2004 - 12.2005
Captain Waiter
WG&A Superferry
01.2004 - 12.2004
Bachelor of Science - Hotel and Restaurant Management, Business, Culinary
Philippine Women's University
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