Dexter Facturanan
Richmond,BC
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 4 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Motor Car Roving Adjuster
Malayan Insurance Company, Incorporated
03.2019 - 12.2023
- Examined claims forms and other records to determine insurance coverage.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Conducted on-site field inspections to assess damages firsthand, allowing for more accurate estimates and informed decision-making regarding repair costs or total loss assessments.
- Analyzed information gathered by investigations to report findings and recommendations.
- Evaluated insurance policies and analyzed damages to determine coverage.
Automotive Mechanic
MS8 Auto Shop
05.2017 - 03.2019
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Enhanced team productivity by collaborating with colleagues on complex repair jobs.
- Reduced downtime for customers by completing automotive repairs in a timely manner.
Body Paint/ General Job Service Advisor
Mazda Cagayan De Oro City
03.2011 - 07.2016
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Parts Man/Warehouseman
Mazda Cagayan De Oro City
05.2010 - 03.2011
- Improved inventory management by implementing a streamlined parts tracking system.
- Reduced order processing time with efficient organization and cataloguing of parts.
- Enhanced customer satisfaction by providing prompt and accurate service for parts inquiries.
- Collaborated with suppliers to negotiate better pricing, resulting in cost savings for the company.
Education
Bachelor of Science - Bachelor of Science And Industrial Technology
Mindanao University Sciences And Technology
Lapasan Cagayan De Oro City04.2009
Skills
- Empathy and Compassion
- Ethical Conduct
- Decision Making
- Time Management
Languages
English
Professional Working
Certification
- Basic Non-Life Insurance
Timeline
Motor Car Roving Adjuster
Malayan Insurance Company, Incorporated
03.2019 - 12.2023
Automotive Mechanic
MS8 Auto Shop
05.2017 - 03.2019
Body Paint/ General Job Service Advisor
Mazda Cagayan De Oro City
03.2011 - 07.2016
Parts Man/Warehouseman
Mazda Cagayan De Oro City
05.2010 - 03.2011
- Basic Non-Life Insurance
Bachelor of Science - Bachelor of Science And Industrial Technology
Mindanao University Sciences And Technology
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