Dexter Anderson
Brampton,ON
Summary
Dedicated Manager with strong team leadership, planning and organizational skills built through the span of a successful career in management. Diligent trainer and mentor with exceptional management abilities with results-driven approach. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Training Manager
Sequium Asset Solutions
01.2023 - 01.2024
- Sequium Asset Solutions functions as a 3rd Party Collections Company for many USA creditors in the finance, telecommunications and medical industry.
- Responsibilities includes but not limited to identifying and assessing training needs within the organization, developing training plans, and implementing various training methods to enhance employee skills and performance to be equipped in the execution as collections agents and managers.
- Manage a team of 4 trainers, trained over 20 managers and 200 collections agents.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Created engaging eLearning courses utilizing multimedia tools, enhancing accessibility to training resources for remote employees.
- Spearheaded company-wide compliance initiatives, ensuring adherence to industry regulations through targeted employee education efforts.
Restaurant Manager
Jamaica Soul Restaurant
01.2022 - 12.2022
- Duties included effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports
- Other aspects of duties were to ensure health and safety regulations and to manage stock inventory.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Financial Advisor
Sagicor Life Jamaica Ltd.
09.2020 - 01.2022
- Educating clients of Jamaica on financial planning strategies and selling life and health insurances and equity-linked insurance investment products. - Maintained a 98% client conservation. - Agent of the month April 2021
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Operations Manager
Ibex Global - Portmore, Jamaica
11.2017 - 11.2020
- Training, managing, and developing a team of 24 managers to supervise the daily operation of over 300 sales and customer service agents for Frontier Communications and AT&T. - Successful launched Frontier Communications contact center in Jamaica with a team of 4 managers - Met company's metric requirements success rate above 85%. - Developed and promoted a team of 7 agents to team manager position
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Server
IHOP Restaurants LLC
11.2016 - 11.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Bartender
Tidewater Beach Resort
11.2016 - 11.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Certified - Insurance and Securities Licensed Agent
Financial Service Commission
10.2022
Bachelor's - Actuarial Science
University of the West Indies Mona
09.2019
Diploma - High School
William Knibb Memorial High School
06.2011
Skills
- Training Solutions Development
- Operations Management
- Call Management
- Sales
- Strategy Implementation
- Program Optimization
- Relationship Building
- Business Administration
Hobbies and Interests
Current
- Keyboard/piano instrumentalist apart of worship band
- Independent Financial and start-up business consultant
During Academic Studies 2011 - 2019
- Youth Development President Cadet Corp
- Mathematics Club
- Speech and Drama Club
- Track & Field Team
- Basketball Team
- ISCF
- Actuarial Science Club
- Optimist Club
- Irvine Hall Choir
- Debating Club
References
Available Upon Request
Languages
English
Full Professional
Timeline
Training Manager
Sequium Asset Solutions
01.2023 - 01.2024
Restaurant Manager
Jamaica Soul Restaurant
01.2022 - 12.2022
Financial Advisor
Sagicor Life Jamaica Ltd.
09.2020 - 01.2022
Operations Manager
Ibex Global - Portmore, Jamaica
11.2017 - 11.2020
Server
IHOP Restaurants LLC
11.2016 - 11.2017
Bartender
Tidewater Beach Resort
11.2016 - 11.2017
Certified - Insurance and Securities Licensed Agent
Financial Service Commission
Bachelor's - Actuarial Science
University of the West Indies Mona
Diploma - High School
William Knibb Memorial High School
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