Dewanshi

· Handling customer calls and generating bookings.

· Generating high revenue through outbound calling and exceeding sales and service standards.

· Dealing with customer complaints and solving them through critical thinking.

· Winning “The Rookie of the Year Award in 2023”.

· Winning “The Customer Service Performance Award in 2024".

· Led group of peer mentors and assigned duties, helping more than 500-1000 international students.

· Communicated effectively through emails, and online and in-person meetings.

· Provided detailed reports to management for the measurement of the progress and team achievements.

• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Responsibility of teaching and guiding students in achieving their desired band scores with the help of excellent language proficiency.

• Along with that, the reception duties were also handled.