Dewald Niemandt
Guelph,ON
Summary
IT Support Technician with extensive experience, specializing in technical support and hardware troubleshooting. Proven ability to enhance operational efficiency through strong problem-solving skills and effective system performance management. Committed to delivering innovative solutions and exceptional user experiences.
Overview
30
30
years of professional experience
1
1
Certification
Work History
IT Support Technician/Manager
Endecon Ubuntu Engineering Consultants
Centurion, South Africa
04.2004 - 04.2025
- Procurement of all software and hardware.
- Troubleshooting, backups and disaster recovery.
- Analyzed requirements and implemented solutions in accordance with established policies.
- Oversaw daily performance of computer systems to maintain optimal functionality.
- Technical support and issue resolution for end-users experiencing hardware and software problems.
- Installation, configuration, and maintenace of computer systems, networks and applications.
- After-hours on-call to address critical support needs.
Draughtsman/IT Administration
DVB Housing
Rustenburg, South Africa
06.1995 - 05.2004
- Drawing of house plans.
- Approval of plans.
- General IT Management in office.
Education
Hi-Tech Project Engineering Draughting Certificate -
The Academy of Draughting
Durban01.1994
Skills
- Technical support
- Network troubleshooting
- Hardware maintenance
- Software installation
- Disaster recovery
- System administration
- Data backup
- Remote diagnostics
- Performance monitoring
- Multitasking Abilities
- Advanced troubleshooting
- Hardware configuration
- Account administration
- Problem-solving abilities
- Interpersonal skills
- Analytical thinking
Accomplishments
- Demonstrated problem solving skills at my previous workplace and took charge of all IT related issues.
- My position from draughtsman to IT Technician/Manager.
- Facilitated the company with a professional IT infrastructure.
- Workstations and laptops were upgraded to budget allowance.
References
- Endecon Ubuntu, Hugo Schreuder, +27 826746973
- Nerds-on-Site, Lourens Dormehl, +27 842001304
Soft Skills
- Google IT Support Certificate, Coursera, 2021
- Windows 11 Essential Training, LinkedIn, 2022
- Troubleshooting Common PC Issues, LinkedIn, 2022
- Learning VPN, LinkedIn, 2021
- IT Help Desk for Beginners, LinkedIn, 2021
- IT Service Desk Management, LinkedIn, 2021
Affiliations
- Keeping active in the gym
- 3D printing and designing is my hobby
Certification
- Google IT Support Certificate
- Windows 11 Essential Training
- Troubleshooting Common PC Issues
- Learning VPN
- IT Help Desk for Beginners
- IT Service Desk Management,
Languages
English
Native/ Bilingual
Afrikaans
Native/ Bilingual
Timeline
IT Support Technician/Manager
Endecon Ubuntu Engineering Consultants
04.2004 - 04.2025
Draughtsman/IT Administration
DVB Housing
06.1995 - 05.2004
Hi-Tech Project Engineering Draughting Certificate -
The Academy of Draughting
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