Devy Niyongabo

• Measured and mixed house ingredients to prepare both custom and menu drink orders.
• Assigned bartenders to specific tasks and duties throughout the shift.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.

• Shadowed sales supervisor, gaining deeper inside into the work practices, as well maximizing my sales revenue.
• Made 20-30 calls per day, engaging with customers, asking for feedback on our products to help our product understanding.
• Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Oversaw warranty counseling process to manage expense controls.
• Conducted regular follow-up calls with customers after resolving their issues.

Website : www.Mollingerwatches.com

Contact : (343) 996-8332