DeVanté Crummié
San Jose
Summary
Dynamic Optical Manager with a proven track record at Costco Wholesale Corp, driving revenue growth by 43% through strategic operations and performance initiatives. Skilled in project planning and cross-functional collaboration, I excel in training and mentoring teams while enhancing customer satisfaction and optimizing processes for improved outcomes.
Overview
12
12
years of professional experience
Work History
Optical Manager
Costco Wholesale Corp
09.2022 - Current
- Led multi-year operations and performance improvement initiatives that increased department revenue from $3.5M to $5M over a three-year period.
- Ranked Top 10 in sales companywide
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Designed and executed a structured training and onboarding program that successfully prepared multiple new optical employees to pass state licensing exams.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Partnered cross-functionally with warehouse leadership, vendors, and support teams to align resources, timelines, and deliverables with revenue goals.
Licensed Optician
Costco Wholesale Corp
08.2017 - 09.2022
- Served as a peer trainer and mentor for new hires, supporting onboarding, skill development, and process adoption
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Licensed Pharmacy Technician
Costco Wholesale Corp
01.2014 - 08.2017
- Coordinated with insurance providers to obtain prior authorizations, managing documentation, follow-ups, and approvals to mitigate delays in patient care.
- Counted, measured, and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Bachelor of Science - Business Administration And Management
California State University, East Bay
Hayward, CA05-2021
Skills
- Project Planning & Execution
- Program Operations & Delivery
- Milestone & Timeline Management
- Risk Identification & Mitigation
- Process Improvement & Optimization
- Cross-Functional Collaboration
- Escalation & Issue Resolution
- Performance Management
- Executive & Leadership Reporting
- Data Analysis & Trend Identification
Timeline
Optical Manager
Costco Wholesale Corp
09.2022 - Current
Licensed Optician
Costco Wholesale Corp
08.2017 - 09.2022
Licensed Pharmacy Technician
Costco Wholesale Corp
01.2014 - 08.2017
Bachelor of Science - Business Administration And Management
California State University, East Bay