Dev Patel
Barrie,ON
Summary
Dynamic leader and collaborative team player with a proven track record at FMI GROUP CA. Excelling in conflict resolution and team motivation, I foster inclusive environments and drive performance improvements. Skilled in customer service and data entry, my approach boosts team efficiency and customer satisfaction, with a focus on significant achievements over routine tasks.
Overview
2
2
years of professional experience
Work History
Team Leader
FMI GROUP CA.
01.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Service Representative
Soul Restaurants INC.
05.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pharmacy Assistant
Medicine Shoppe
11.2024 - 01.2025
- Volunteer for this position to contribute to the community through the pharmacy environment.
- Kept pharmacy counter and related areas clean, neat, and organized.
- Answered telephones and provided information about order status, store hours, and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Associate of Science - Computer Programming
Georgian College of Applied Arts And Technology
Barrie, ON12-2024
High School Diploma -
ST. Xavier's High School
Gujarat, India07-2021
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Data entry
- Customer service
Timeline
Pharmacy Assistant
Medicine Shoppe
11.2024 - 01.2025
Team Leader
FMI GROUP CA.
01.2024 - Current
Customer Service Representative
Soul Restaurants INC.
05.2023 - 08.2024
Associate of Science - Computer Programming
Georgian College of Applied Arts And Technology
High School Diploma -
ST. Xavier's High School
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