Devona Haynes
Regina,SK
Summary
I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I can work well both in a team environment as well as using my initiative. I can work well under pressure and adhere to strict deadlines.
Overview
11
11
years of professional experience
Work History
Benefits Specialist
Health Shared Services Saskatchewan
2020.06 - Current
- Onboarding new employees.
- Train new employees 3sHealth policies and procedures in employee benefits.
- Assisting in prioritizing new tasks and duties.
- Re-evaluate employees work to confirm their success.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Work closely with our employer’s partners to ensure we align with the policies of the benefit plans. This includes doing presentations with our partners.
- First point of contact for escalations. This involves having difficult conversation with plan members and employer partners.
- Update weekly and monthly statistics for the benefits team.
- Identify areas for learning opportunities for the team.
- Ability to analyze data to drive day-to-day work for the benefits team
Benefit Service Officer
Health Shared Services Saskatchewan
2017.05 - 2020.06
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Streamlined service processes for increased efficiency and improved customer experience.
- Collaborated with cross-functional teams to develop and implement service improvement initiatives.
- Provided exceptional customer support, leading to increased client retention.
- Processing Life insurance, retirements and disability claims.
- Make amendments to plan member's information.
Customer Service Representative
Canada Life
2012.11 - 2017.05
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Customer Service Course
Saskatchewan Polytechnic
Regina, SK12.2022
Skills
- Employee Benefits protocol
- Ability to prioritize daily task
- Benefits Explanation
- New Employee Enrollment
- Adaptability
- Critical thinking
- Able to communicate effectively with team members and partners
- Leadership
- The ability to multi articulate different roles and their given tasks
- Handling work place coaching and evaluate the team's performance
- Handling escalations and resolutions
- Customer investigation for proper service and plan provisioning
- Collaborate with different departments to steam line work standards and procedures
Languages
Enlish
Full Professional
Timeline
Benefits Specialist
Health Shared Services Saskatchewan
2020.06 - Current
Benefit Service Officer
Health Shared Services Saskatchewan
2017.05 - 2020.06
Customer Service Representative
Canada Life
2012.11 - 2017.05
No Degree - Customer Service Course
Saskatchewan Polytechnic
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