Devon Stevens
Hemet
Summary
Experienced BDC representative who is a reliable, hard-working, and dedicated team player who can perform well under pressure and work independently. Skilled in handling confidential and sensitive information. Enthusiastic about sales and customer service, always striving to provide exceptional service and generate high-quality leads. Possesses extensive knowledge in closing sales opportunities and utilizing effective techniques to convert leads into successful sales, consistently exceeding client expectations. Superior communication skills enable understanding of client needs and delivery of outstanding results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Development Representative
Diamond Valley Honda
07.2024 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new, and prospective clients.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Engaged with customers to build business relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Coordinate day-to-day operations encompassing internet based sales and telephone inquires while also communicating New Product developments to prospective clients.
- Handle necessary follow ups for all clients including pre and post sale transactions
- Setting quality appointments for both Sales and Service customers
- T/O phone calls for other BDC Agents
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
Service Assistant/Greeter
Gosch Toyota
11.2021 - 05.2024
- Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions and directs them to the appropriate person or location
- Controls service traffic flow and parking
- Determines if customers coming into service have an appointment
- Records customer's name, VIN, tag number, mileage and existing vehicle damage
- Assists lot attendant with duties at the service counter
- Maintains a clean and safe service drive area, free of dirt, water, leaves, trash etc
- Maintains a professional appearance
- Other tasks as assigned
Medical Scribe
MD Care providers
01.2021 - 11.2021
- Ensures that documents are accurate and well-maintained
- Organizing and maintaining customer and service records
- Responsible for scanning all hard copy documents and utilizing the company's digital filing system
- Assisted personnel with getting access to the files as needed
- Trained and supervised new service assistants on company policies and procedures
- Collaborated with team members to ensure smooth operation of the service department
- Demonstrated strong multitasking abilities by handling multiple tasks simultaneously in a fast paced environment
- Utilized excellent communication skills to effectively communicate with coworkers
- Utilized various computer programs and software for data entry, organization, and communication tasks
- Maintained confidentiality of sensitive information and documents
Chiropractic Assistant
Chiropractic Care
09.2019 - 01.2021
- Scheduled patient appointments and managed the front desk
- Communicated with insurance companies to process claims and verify coverage
- Conducted billing and handled patient payments
- Assisted chiropractor in patient consultations and assessments
- Prepared treatment rooms for patient visits and maintained cleanliness
- Took patient vitals and recorded medical histories
- Performed therapeutic exercises and stretches with patients as directed by the chiropractor
- Assisted with chiropractic adjustments and therapy sessions
- Managed patient files and maintained confidential records
- Educated patients on proper body mechanics and home care exercises
- Ordered and restocked office and treatment supplies
- Maintained a friendly and professional demeanor with patients at all times
Receptionist
RAMA Corparation
05.2001 - 07.2006
- Answered and directed incoming calls and emails to appropriate individuals or departments
- Scheduled and confirmed appointments, meetings, and conference room bookings
- Provided excellent customer service by addressing inquiries and resolving issues in a timely manner
- Maintained confidentiality of sensitive information and handled it with discretion
- Coordinated with other departments to ensure smooth business operations
- Managed office supplies and placed orders when necessary
- Assisted with administrative tasks such as data entry, filing, and photocopying
- Greeted and welcomed visitors, clients, and employees in a professional and friendly manner
- Maintained a clean and organized reception area, ensuring a positive first impression
- Handled incoming and outgoing mail and packages
- Accurately entered data into various databases and systems
- Met and exceeded daily and weekly data entry targets
- Communicated effectively with clients and colleagues to gather and verify data
- Demonstrated strong attention to detail and organizational skills in data management
- Conducted thorough data quality checks to ensure accuracy and completeness
- Collaborated with team members to identify and resolve data discrepancies
- Utilized Microsoft Excel and other software programs to organize and manage data
Education
Dental Assistant -
Mount San Jacinto College
Menifee, CA02.2019
Medical Assisting - undefined
Mount San Jacinto College
San Jacinto, CA04.2001
Diploma - undefined
San Jacinto High School
San Jacinto, CA06.1999
Skills
- Appointment scheduling
- Multi line and high-volume phone experience
- Screening and Directing Calls
- Ability to communicate in a clear and professional manner
- Superb internal and external customer service skills
- Adept multitasker
- Detail oriented
- Data entry
- Organizational skills
- Attention to detail
- Data management
- Data quality checks
- Collaboration
- Microsoft Excel
- Contract negotiation and closing tactics
- Lead prospecting
- Pipeline generation
- Product expertise
- Lead generation
- Cross-functional coordination
- Cold calling
- Sales prospecting
- Relationship building
- Product knowledge
- Performance tracking
- Continuous professional improvement
- Customer relationship management
- Lead development
Certification
Dental Assistant, 02/01/19, Mount San Jacinto College
Timeline
Business Development Representative
Diamond Valley Honda
07.2024 - Current
Service Assistant/Greeter
Gosch Toyota
11.2021 - 05.2024
Medical Scribe
MD Care providers
01.2021 - 11.2021
Chiropractic Assistant
Chiropractic Care
09.2019 - 01.2021
Receptionist
RAMA Corparation
05.2001 - 07.2006
Medical Assisting - undefined
Mount San Jacinto College
Diploma - undefined
San Jacinto High School
Dental Assistant -
Mount San Jacinto College
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