Devon Randle
Hamilton,Ontario
Summary
Reliable FOH Manager/Bartender experienced in both high-volume and intimate bar settings. Proficient in mixology, customer service, cash handling, inventory management, and team collaboration. Known for creating unique cocktails that enhance the dining experience and increase customer satisfaction. Proven track record of improving bar operations and contributing to business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Server For Events
King Rustic Kitchen
Toronto, Ontario
04.2024 - Current
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Developed good working relationships with fellow employees through effective communication.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
FOH Staff Member
Koi/Sizzle Night Club
Hamilton, Ontario
06.2022 - Current
- Resolved customer complaints promptly and professionally.
- Promoted special events, specials, discounts. to customers throughout shift.
- Provided accurate order taking and cashiering services.
- Greeted customers and provided excellent customer service.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Greeted and talked pleasantly with customers to promote positive image for business.
F.O.H Manager/Bartender/Server/Special Events Coordinator
River #16 Restaurant & Lounge
Oakville, Ontario
04.2024 - 08.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Computed balances, totals or commissions to support accounting team.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved customer complaints or answered customers' questions.
- Monitored inventory levels and ordered additional supplies as needed.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Head Bartender/Key Holder Supervisor
Plank Road
Hagersville, Ontario
08.2023 - 01.2024
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Ensured accurate cash handling procedures were followed at all times.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Handled food orders from customers seated at the bar.
- Coordinated special events such as tastings, fundraisers, corporate functions.
- Addressed any issues between staff members in a timely fashion.
- Ensured that all liquor laws were followed during service hours.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Created signature beverages to increase revenue and patron loyalty.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained list of ride services for inebriated customers to safely transport to destinations.
- Poured wine, beer and cocktails for patrons.
EVS Supervisor
St.Josephs Healthcare Hamilton
Hamilton, Ontario
07.2018 - 02.2023
- Resolved conflicts among staff members in a professional manner.
- Collaborated with team members to interview potential candidates for available roles in the EVS department.
- Guided and mentored EVS personnel to enhance their understanding of responsibilities.
- Addressed critical incidents necessitating immediate intervention with speed and efficiency.
- Conducted weekly meetings with EVS staff to discuss departmental goals, objectives, policies, procedures and changes as needed.
- Supervised EVS personnel in the performance of daily cleaning tasks and procedures.
- Acted as an ambassador for the organization by providing excellent customer service and support at all times.
- Managed budgeting activities such as purchasing supplies and equipment within allocated budgetary parameters.
- Implemented corrective action plans where appropriate for employees who fail to meet expectations.
- Created work schedules based on projected workloads while ensuring adequate coverage is provided at all times.
- Collaborated with multiple departments to ensure efficient management of scheduling demands and fulfill specific requirements.
- Ensured that proper safety protocols were followed to protect both staff and patients from potential hazards.
- Effectively communicated repair needs to maintenance team resulting in decreased operating expenses and enhanced energy efficiency.
- Prepared work schedules for associates to promote proper staffing levels.
- Oversaw a team of employees, reported daily progress updates, and organized overall project planning.
- Spearheaded project oversight by assessing daily workloads, scheduling activities, and planning assignments.
Education
Small Business Management - Business
Alexandrian Institute
Hamilton, ON07-2010
Skills
- Food Running
- Health codes compliance
- Menu Memorization
- Food Preparation
- Beverage Preparation
- Food Service
- Basic accounting
- Salesmanship
- Complex Problem-Solving
- Payment Processing
- Point of sale systems
- Creative Mixology
- Service-oriented mindset
- Outgoing Personality
- Outstanding customer service
- Bar service preparation
- Able to stand [Number] hours
- Handling Difficult Customers
- Cash and credit transactions
- Staff Management
Certification
- Smart Serve
- Food Handlers
- CPR
- Whimis
- Bio Hazad Waste Removal
Affiliations
- Family Oriented
- Love Music and the outdoors
- Volunteered as Team Manager for Hockey and Lacrosse 8 years
- Enjoy water sports
- Wellness
Timeline
Bartender/Server For Events
King Rustic Kitchen
04.2024 - Current
F.O.H Manager/Bartender/Server/Special Events Coordinator
River #16 Restaurant & Lounge
04.2024 - 08.2024
Head Bartender/Key Holder Supervisor
Plank Road
08.2023 - 01.2024
FOH Staff Member
Koi/Sizzle Night Club
06.2022 - Current
EVS Supervisor
St.Josephs Healthcare Hamilton
07.2018 - 02.2023
Small Business Management - Business
Alexandrian Institute
- Smart Serve
- Food Handlers
- CPR
- Whimis
- Bio Hazad Waste Removal
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