Summary
Overview
Work History
Skills
Languages
Timeline
Generic

DEVON POOLE

Toronto,ON

Summary

Friendly and approachable retail professional with extensive customer service experience, strong communication skills, and a passion for creating welcoming environments. Adaptable team player with a background in both corporate and creative settings, known for reliability, attention to detail, and commitment to exceeding customer expectations. Excited to bring a positive attitude and collaborative spirit to the HomeSense team.

Overview

29
29
years of professional experience

Work History

Owner / Creative Director

Kitsch Culture
01.2018 - Current
  • Operate a successful handmade Etsy shop, managing sales, customer service, and product development
  • Handle all aspects of e-commerce including packaging, shipping, inventory, and order fulfillment
  • Cultivate a loyal customer base by providing exceptional service and personalized support
  • Maintain a clean, organized work area and adapt quickly to fluctuating order volumes and seasonal demand

Starbucks, Barista
01.2014 - 01.2018
  • Delivered warm, personalized service to a high volume of daily customers
  • Worked collaboratively in a fast-paced, team-oriented environment
  • Maintained store cleanliness, stocked inventory, and ensured smooth shift transitions
  • Trained in point-of-sale systems, upselling techniques, and time management under pressure

Coat Check Attendant

Bad Times Theatre/Bar
01.2010 - 01.2014
  • Greeted and assisted patrons with a friendly and professional demeanor
  • Handled cash transactions and maintained efficient service during peak event hours
  • Contributed to creating a welcoming and inclusive atmosphere for diverse guests

Letter Carrier / Inside Clerk

Canada Post Corporation
01.1996 - 01.2010
  • Delivered mail with attention to time-sensitive items and public interaction
  • Maintained accuracy and organization in high-volume environments
  • Prioritized communication and teamwork in collaborative logistics settings
  • Skills & Strengths
  • Excellent interpersonal and communication skills
  • Fast learner with strong attention to detail
  • Friendly, respectful, and inclusive approach to customer interactions
  • Proven multitasker who thrives in busy environments
  • Comfortable working on feet, lifting items, and performing various in-store duties
  • Experience with cash handling, merchandising, and point-of-sale systems

Skills

  • Genuinely friendly and approachable demeanor
  • Strong verbal communication
  • Skilled at making customers feel welcome
  • Works well under shared goals and fast-paced environments
  • Open, respectful communicator with coworkers and management
  • Flexible and dependable during busy or unpredictable
  • Able to multi-task while maintaining high standards of service
  • High energy and positive attitude during busy times
  • Comfortable taking initiative and working independently when needed
  • Thrives in fast-paced, constantly changing environments

Languages

English
Native or Bilingual

Timeline

Owner / Creative Director

Kitsch Culture
01.2018 - Current

Starbucks, Barista
01.2014 - 01.2018

Coat Check Attendant

Bad Times Theatre/Bar
01.2010 - 01.2014

Letter Carrier / Inside Clerk

Canada Post Corporation
01.1996 - 01.2010

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DEVON POOLE