Devon Paguio
San Francisco
Summary
Dynamic bar manager with a proven track record at Thriller Social Club, excelling in customer service and staff training. Expert in beverage preparation and fostering a welcoming atmosphere, driving repeat business through innovative promotions and strong supplier relationships. Committed to maintaining high hospitality standards while effectively managing cash handling and operational tasks. Strong focus on team collaboration, adaptability, and achieving high quality results. Skilled in providing exeptional customer service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility and creating positive experiences for patrons.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Bar Manager/General Manager
Thriller Social Club/ Eastwood.La
11.2021 - Current
- Created Bar program and welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks and ensuring a clean and safe environment for patrons at all times.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Mentored and trained staff members to ensure exceptional customer service and hospitality standards.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift and payroll.
Bartender
Hanger 1
03.2019 - 07.2022
Bartender
Town Tavern
06.2018 - 02.2022
Skills
- New hire training
- Customer service
- Service-oriented mindset
- Hospitality service expertise
- Beverage preparation
- Staff management
Certification
ServeSafe
RBS
Timeline
Bartender/Bar Manager/General Manager
Thriller Social Club/ Eastwood.La
11.2021 - Current
Bartender
Hanger 1
03.2019 - 07.2022
Bartender
Town Tavern
06.2018 - 02.2022
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