Devon Milan
Woodland Hills
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
BMW Client Advisor
Lithia
Van Nuys
02.2023 - Current
- Handled customer complaints professionally, ensuring resolution and retention.
- Explained service options and recommended maintenance based on vehicle needs.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
- Developed and maintained strong relationships with customers to ensure repeat business.
Server
Lolo Steak House
Lolo
08.2020 - 01.2023
- Provided excellent customer service to enhance dining experience for guests.
- Assisted in menu knowledge to effectively recommend food and beverage options.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Supported team members during peak hours to maintain service efficiency.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Sentinel High School
Missoula, MTSkills
- Customer relationship management
- Technical product knowledge
- Time management
- Problem solving
- Attention to detail
- Friendly and enthusiastic
- Customer service
- Menu knowledge
- Upselling techniques
Timeline
BMW Client Advisor
Lithia
02.2023 - Current
Server
Lolo Steak House
08.2020 - 01.2023
Sentinel High School